Claudia Frantz
Registration Specialist
Memphis,TN
Summary
Dedicated Registration Specialist providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Registration Specialist
Varsity Brands
Memphis, TN
09.2021 - Current
- Data entry of all registrations for specific championships, regional competitions, special events, and camp regions.
- Process cancellations, changes or special requests promptly.
- Work closely with the events team throughout championship season on rooming lists and all other aspects of the registrations function.
- Responsible for posting payments to customer accounts as well as evaluating credit on accounts and enforcing payment policies.
Key Leader
Lululemon
Memphis, United States
11.2017 - 09.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting using Power BI systems.
Education
Bachelor of Science - Sports Management
University of Memphis
Memphis, TN 08.2016 - 12.2020
Skills
Experience using Salesforce and PowerBI
Proficient in Microsoft Office Suites including Word, Power Point, Excel, and Outlook
Organization and Time Management
Timeline
Registration Specialist
Varsity Brands
09.2021 - Current
Key Leader
Lululemon
11.2017 - 09.2021
Bachelor of Science - Sports Management
University of Memphis
08.2016 - 12.2020