Claudia Frantz
Registration Specialist
Memphis,TN
Summary
Dedicated Registration Specialist providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Registration Specialist
Varsity Brands
Memphis , TN
2021.09 - Current
- Data entry of all registrations for specific championships, regional competitions, special events, and camp regions.
- Process cancellations, changes or special requests promptly.
- Work closely with the events team throughout championship season on rooming lists and all other aspects of the registrations function.
- Responsible for posting payments to customer accounts as well as evaluating credit on accounts and enforcing payment policies.
Key Leader
Lululemon
Memphis , United States
2017.11 - 2021.09
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting using Power BI systems.
Education
Bachelor of Science - Sports Management
University of Memphis
Memphis, TN 2016.08 - 2020.12
Skills
Experience using Salesforce and PowerBI
undefinedTimeline
Registration Specialist
Varsity Brands
2021.09 - Current
Key Leader
Lululemon
2017.11 - 2021.09
Bachelor of Science - Sports Management
University of Memphis
2016.08 - 2020.12
Similar Profiles
Molly WelchMolly Welch
Coordinator at Varsity BrandsCoordinator at Varsity Brands
JaToya LewisJaToya Lewis
Production Supervisor at Varsity BrandsProduction Supervisor at Varsity Brands
Caitlin E. FloraCaitlin E. Flora
Event Staff at Varsity BrandsEvent Staff at Varsity Brands