Claudia Goetze-Benner
Wesley Chapel,FL
Overview
12
12
years of professional experience
Work History
Product Life Cycle Coach
Nike Factory Store
10.2022 - Current
- Product placement of received product
- 61% sales increase to LY for Black Friday weekend
- Daily communication with “key athletes” about newly received product
- Ensuring customer satisfaction by placing orders online, in store purchase, shipping merchandise
- Timely execution of BOPIS orders
- Communication with Back of House team to ensure product is available
- Remerchandising sales floor layout when product replenishment is a challenge
HR Direct Advisor
WHQ
03.2022 - 09.2022
- Support Nike Employee “Athletes” with day to day inquires across all functions (Retail, DC, WHQ)
- Time Off request, understanding pay statements, updating direct deposit
- Providing premier customer service through phone and email channel
- Intake of initial phone call, follow up via email and check in to ensure inquire was successful solved
- Timely escalation of Athletes concerns and policy violations to the Employee relations team
- Handling HR matters reliably and in accordance with legal requirements (termination concerns)
- Advising Athletes and Managers to ensuring company policies are upheld
- Covid Sick Leave, historical edits in TimeTrack, Staff Dress, I9 verification
- New hire Employee support with benefits enrollment (ESPP, 401k, health care)
- Using HR SAP system to input employees’ phone and email data
Athlete Service Coach
Nike Factory Store
07.2020 - 03.2022
- Participated in assessing prospective next generation scheduling, forecasting, and timekeeping platforms->Reflexis, UKG, SAP, Legion In App Demo
- Scheduling Athlete team in specific AOE roles-> Product Life Cycle (PLC) Merchandising and BOH-> Consumer Experience - Gender specific offense and Front End
- Job aid support for Global WFM Team in May/June 2019-> Screen shots for Schedule for Service WFM job aids - German, Italian, Spanish and Korean Geo (Captures and formatted 31% of the screen shots project)
- Conducting daily health assessment for the team-> Assisted athlete team with failed health assessments, return to work dates
- Achieved best month over with $2 Mio ins sales, up $350k to monthly budget
- Adjusted business to the needs of the athlete team to ensure health and safety -> Capacity was monitored daily
Operations Coach
Nike Factory Store
06.2017 - 06.2020
- Developed Front-End full-time athlete to a Stretch Role, he accepted, to assist leadership team throughout the FY 20 holiday season- Membership links increase FY20 20.93% (FY19 9.5%)- improved Assist Transactions -> 8.2% FY17 to 32% FY18- RTC facilitator for new hires at the store
Back of House Coach
Nike Factory Store
10.2015 - 05.2017
Womens and Kids Footwear Coach
Nike Factory Store
09.2013 - 09.2015
Footwear Coach
Nike Factory Store
08.2012 - 08.2013
Education
Bachelor of Arts -
BsZ Der Wirtschaft
Skills
- Logistics Database Management
- Service Provider Communication
- Inventory Management Software
Languages
German
Native or Bilingual
Timeline
Product Life Cycle Coach
Nike Factory Store
10.2022 - Current
HR Direct Advisor
WHQ
03.2022 - 09.2022
Athlete Service Coach
Nike Factory Store
07.2020 - 03.2022
Operations Coach
Nike Factory Store
06.2017 - 06.2020
Back of House Coach
Nike Factory Store
10.2015 - 05.2017
Womens and Kids Footwear Coach
Nike Factory Store
09.2013 - 09.2015
Footwear Coach
Nike Factory Store
08.2012 - 08.2013
Bachelor of Arts -
BsZ Der Wirtschaft
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