Wilt Cruz
Santa Clarita ,CA
Summary
Dedicated individual with a strong commitment to problem-solving and continuous learning. Demonstrates a passion for assisting others, driving impactful support in various settings. Leading effective communication and adaptability, contributing to team success and enhancing customer satisfaction. Aiming to leverage these skills in a challenging role that prioritizes service.
Overview
10
10
years of professional experience
Work History
Product Life Cycle Coach
Nike
Tejon Ranch
10.2023 - 09.2024
- Oversees and leads shipping and receiving for the store.
- Managing the product life cycle from the stockroom to visual merchandising, and the sales floor.
- Contributes to helping the store drive results and metrics.
- Provides information and knowledge when it comes with Nike Products.
Consumer Experience Specialist
Nike
Santa Clarita , CA
08.2017 - 10.2023
- Engaging with consumers to provide excellent service.
- Looks for insights to improve consumers' experience with Nike.
- Monitors Nike membership and surveys data for the store.
- Provides and teaches Nike merchandise information to the team in order to provide better service to consumers.
Shift Manager
Pizza Pizza
Saugus, CA
01.2015 - 07.2017
- Oversees day-to-day operations of the store, including weekly inventory checks, budgeting hours, and planning schedules.
- Lead and guide team members. Ensuring that team members are working as efficiently as possible.
- Maintains cleanliness and safety for both team members and customers.
Education
High School Diploma -
Saugus High School
Saugus, CA 06-2011
Some College (No Degree) - Kinesiology
College of The Canyons
Valencia, CASkills
- Product lifecycle management
- Visual merchandising
- Inventory management
- Retail operations
- Sales analysis
- Customer experience
- Staff training
- Problem solving
Affiliations
- Watching and Playing Sports.
Accomplishments
- Employee of the year. (2020)
- Top 15 in consumer experience metrics in the country (2022)
- Contributed in getting the highest sales in one month in the store's history. (2023)
Languages
Tagalog
Limited
References
References available upon request.
Timeline
Product Life Cycle Coach
Nike
10.2023 - 09.2024
Consumer Experience Specialist
Nike
08.2017 - 10.2023
Shift Manager
Pizza Pizza
01.2015 - 07.2017
High School Diploma -
Saugus High School
Some College (No Degree) - Kinesiology
College of The Canyons
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