CLAUDIA GONZALES
Kerrville
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration, and organizational skills. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Flexible hard worker ready to learn and contribute to team success. Accommodating personal banker committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling over many banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Personal Banker
Kerr County Federal Credit Union
Kerrville
04.2024 - Current
- Provides customer service such as answering phones, help process loan payments, deposits , cash withdrawals, help resolve difficult situations regarding members accounts.
- Answer telephones and open new accounts such as savings, checking, IRA, Certified certificate accounts. Etc.
- Assisted clients with account openings and product selections.
- Educated customers on financial products and services available.
- Processed loan applications and verified customer information.
- Handled daily cash transactions accurately and efficiently.
- Resolved customer inquiries and provided exceptional service support.
- Collaborated with team members to meet branch goals and targets.
- Maintained compliance with banking regulations and policies consistently.
- Documented customer interactions in banking software for records management.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Analyzed financial documents provided by customers to determine their needs.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Participated in training sessions regarding new banking products or services.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Responded promptly to customer emails, phone calls and requests for information.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Maintained accurate records of all transactions conducted throughout the day.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Used product knowledge and abilities to execute consumer loans and other services.
- Created strategic financial solutions to suit individualized client needs.
- Researched customer inquiries and reported findings in a timely manner.
- Entered new account information into computers and filed related forms and other documents.
- Executed wire transfers of funds in compliance with banking best practices.
- Used customer and bank records to investigate and correct errors upon customer request.
- Examined checks for endorsements to verify legality of documents.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
PERSONAL BANKER
SOUTHSTAR BANK
KERRVILLE
10.2017 - 04.2024
- Assisted and advised customers on using online and mobile banking systems.
- Prepared bank deposits, general ledger postings and statements.
- Maintained accurate records of all transactions conducted throughout the day.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Entered new account information into computers and filed related forms and other documents.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Promoted additional bank services through personal contact with customers.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Advised customers on various financial products available from the bank.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Used product knowledge and abilities to execute consumer loans and other services.
- Cross-sold banking products such as credit cards, loans and investments.
- Analyzed financial documents provided by customers to determine their needs.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Executed wire transfers of funds in compliance with banking best practices.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Participated in training sessions regarding new banking products or services.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Researched customer inquiries and reported findings in a timely manner.
- Created strategic financial solutions to suit individualized client needs.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Followed operational standards, promoting security, risk management and compliance.
- Used currency-counting machine to count currency and received checks.
- Examined checks for endorsements to verify legality of documents.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Maintained and built strong client relationships through quality, personalized interactions.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Responded promptly to customer emails, phone calls and requests for information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service to clients, including answering questions and resolving issues.
- Identified transaction errors for unbalanced debits and credits.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Used customer and bank records to investigate and correct errors upon customer request.
- Conducted account openings and closings for clients.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted customers with account inquiries and transaction processing.
- Promoted financial products to enhance customer relationships.
- Resolved customer issues regarding accounts and transactions efficiently.
- Maintained compliance with bank policies and regulatory requirements consistently.
- Conducted loan application reviews and provided necessary documentation guidance.
- Managed cash transactions and balanced cash drawers daily.
- Collaborated with team members to streamline service processes.
- Educated clients on digital banking tools and services.
- Processed loan applications according to established guidelines.
Education
High School Diploma -
Tivy High School
Kerrville, TX05-2006
Skills
- Customer Service
- Cross-Selling and Upselling
- Attention to Detail
- Issues Resolution
- Banking
- Transaction Processing
- Account Maintenance
- Professional Appearance
- Customer Satisfaction
- Cash Handling
- Client Relationship Management
Accomplishments
- i was voted number 1 teller for Kerr County in 2021.
References
References available upon request.
Timeline
Personal Banker
Kerr County Federal Credit Union
04.2024 - Current
PERSONAL BANKER
SOUTHSTAR BANK
10.2017 - 04.2024
High School Diploma -
Tivy High School