CLAUDIA GONZALEZ
Houston,TX
Summary
Reliable Supervisor of Operations with experience in appliances supervising and functionality verification. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
3
3
years of professional experience
Work History
Supervisor of Operations
CS&E Investments LLC
Houston, TX
06.2019 - 07.2021
- Communicated with contractors to fulfill orders in short periods of time.
- Set up dynamic appliance displays to highlight product features and verify the proper function of the artifact.
- Maintained product knowledge to assist and educate contractors and workers on the job site.
- Operated equipment to promote safety and reduce injury at the job site.
- Checked warranty documentation and specifications to inform to the General Manager.
Customer Service Representative
The Home Depot Store
Houston, TX
05.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Helped customers complete purchases, locate items and join reward programs.
Education
Associate of Science - Business Management
Houston Community College
Houston, TX05.2020
Certification - Residential Real Estate
Houston Community College
Houston, TX12.2015
Bachelor of Science - Industrial Engineering
UNIVERSIDAD SANTA MARIA
Venezuela07.2013
Skills
- Self-driven
- Flexibility/Adaptability
- Decision Making
- Sales and Administrative
- Problem Solving
- Interpersonal Skills
- Foreign language skills
- Performance Monitoring and Evaluation
- Focus and Follow-Through
Languages
English
Native or Bilingual
Timeline
Supervisor of Operations
CS&E Investments LLC
06.2019 - 07.2021
Customer Service Representative
The Home Depot Store
05.2017 - 02.2018
Associate of Science - Business Management
Houston Community College
Certification - Residential Real Estate
Houston Community College
Bachelor of Science - Industrial Engineering
UNIVERSIDAD SANTA MARIA
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