Claudia Gonzalez
San Benito
Summary
Bilingual Customer Service Representative with 2 year experience in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Strong work ethic and effective communication skills. Dedicated representative in providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen
01.2023 - 05.2025
- Assisted customers with inquiries and product information through multiple channels.
- Resolved customer complaints efficiently to ensure satisfaction and retention.
- Handled high-volume calls while maintaining professionalism and empathy towards customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Participated in training sessions to enhance product knowledge and service skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Fairmont High School
Fairmont, MNSkills
- Customer relationship management
- Complaint resolution
- Product knowledge
- Microsoft Office
- Call handling
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Empathy and patience
- Bilingual communication
- Issue resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
01.2023 - 05.2025
Fairmont High School