Claudia Grace Taylor
Ridgeland
Summary
Employee with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Universal Banker
Renasant Bank
03.2024 - Current
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Opened, closed, and updated accounts for customers.
- Educated customers on online banking and mobile banking applications.
Floating Teller / Floating Personal Banker
Renasant Bank
08.2023 - 03.2024
- Ability to change location and pace when requested for all banking needs.
- Handled various accounting transactions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Executed wire transfers, stop payments and account transfers.
Stylist
Bella Bridesmaids
01.2023 - 10.2023
- Assisting with online franchise orders
- Producing sales and setup for bridal parties
- Conducting appointments and exploring merchandise
- Maintaining a positive and professional demeanor with high stress situations
- Worked well independently and on a team to solve problems
Early Literacy Tutor
OnYourMark Education
02.2022 - 07.2023
- Seasonal position - 10 Week contract - twice a year
- Ongoing 20 minute virtual sessions, meeting 4 times a week
- Tutoring a caseload of 3-5 students per semester; one on one or duo sessions
- Track and help students improve early developmental reading skills
- Lesson converting - in class sessions to virtual language and activities
- Ongoing weekly professional development sessions, including staff and supervisors
- Ongoing weekly one on one sessions with coaching advisor
English Storytelling Teacher
ClassOver
02.2022 - 01.2023
- Online lessons in group setting - from one to six students
- Built in preparation to plan and study for foreign students
- Taught both demo and full lessons - from 30 to 55 minute lessons
- Assigned and On-Call lessons
- Reading assistance to students, as well as phonemic sounds and blending
Teller
Renasant Bank
09.2020 - 12.2021
- Cash handling, both with big and small deposits
- Responsibility over operating vault, including safe deposit boxes and coin exchanges
- Once in training for Leader of Teller Mentor Program
- Briefly in charge of training and overseeing new hires
- Wellness Advisor for Renasant Bank, Cleveland Branch
- Notary Republic for Renasant Bank, Cleveland Branch
Paid Singer
First United Methodist Church
08.2017 - 12.2021
- Ability to listen and learn music within a short period of time
- Encouraging and positive to surrounding singers, as well as assisting with unknown notes
- Aiding with any instrumental abilities, such as bongos, handbells, or djembe
Early Morning Teacher
Qkids
09.2019 - 09.2020
- Selected to teach a small class - between one and four students
- Teaching foreign speakers fluent grammar and speech
- Personal interactions in each classroom setting
- Encouraging students to attempt skills they may be uncomfortable with
- Enthusiastic and positive learning environment as set by teacher
Server and Bartender
Mosquito Burrito
11.2017 - 09.2020
- Ability to work quickly in high stress level situations
- Maintaining a positive exterior
- Keeping a general clean environment
Education
Bachelor of Arts - Vocal Music, Minor in Business
Delta State University
Cleveland, MS05-2019
Associate of Arts - Commercial Music
Northeast Mississippi Community College
Booneville, MS05-2019
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Wire transfers
- Deposit processing
- Document preparation
- Banking software navigation
- Financial product sales
- Customer service
- Account openings
- Team collaboration
- Due diligence
Certification
Qualifi Level 5 Certification in Teaching English as a Foreign Language
Timeline
Universal Banker
Renasant Bank
03.2024 - Current
Floating Teller / Floating Personal Banker
Renasant Bank
08.2023 - 03.2024
Stylist
Bella Bridesmaids
01.2023 - 10.2023
Early Literacy Tutor
OnYourMark Education
02.2022 - 07.2023
English Storytelling Teacher
ClassOver
02.2022 - 01.2023
Teller
Renasant Bank
09.2020 - 12.2021
Early Morning Teacher
Qkids
09.2019 - 09.2020
Server and Bartender
Mosquito Burrito
11.2017 - 09.2020
Paid Singer
First United Methodist Church
08.2017 - 12.2021
Qualifi Level 5 Certification in Teaching English as a Foreign Language
Bachelor of Arts - Vocal Music, Minor in Business
Delta State University
Associate of Arts - Commercial Music
Northeast Mississippi Community College
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