Claudia Grant

Passionate, Driven, and Authentic Operations Manager with 12+ years of extensive experience handling variety of responsibilities including SLA management, technical operations and corporate strategic initiatives. Extremely competent professional is known by the unique ability to get the job done no matter the level or complexity of the task. Possesses exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to create, implement and document efficient methods of operations. Dependable individual manifests a verifiable track record for completing difficult projects within schedule while complying with quality and procedural requirements. Nurturing manager who contributes towards organizational success by leading direct and cross-functional teams with positive management techniques ensuring detainment of top talent; professionally deals with increased challenges and responsibilities; dedication to deliver quality output and performs extremely well under pressure and through transformation activities.

• Lender of the Quarter, 2
• Market of the Quarter, 5
• Recognized as Regional SME, Service Management

• Advanced delivery scores for Redbox in PTK and Unsorted discs weekly.
• Effectively communicates company initiatives and helps to transition employees through change.
• Chosen to provide mentorship and coaching to other managers and field technicians in the same system used by the corporate office; worked with other SMES to develop SOPS and day to day operations plans.