Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Claudia Guevara

Miami

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Service Leader

Chipotle Mexican Grill
Miami
11.2024 - Current
  • Maintained up-to-date knowledge of industry trends and best practices in customer service.
  • Analyzed customer service metrics to prepare reports for management.
  • Managed team of customer service representatives to ensure high-quality support.
  • Developed strategies to assist associates in meeting goals.
  • Supported associates career development by discussing potential for growth within company.
  • Audited financial documents for accuracy prior to submitting them for approval.
  • Supported inventory management by tracking supplies and restocking as needed.
  • Managed scheduling and staffing to ensure adequate service coverage.

Education

Bachelor of Science - Industrial Engineering

University of Granma
Cuba
07-2015

Skills

  • Customer relationship management
  • Sales expertise
  • Cash counting
  • Inventory control
  • Data analysis
  • Proficiency with Microsoft Office
  • Effective communication
  • Customer service excellence
  • Conflict resolution
  • Team management
  • Attention to detail
  • Adaptability

Certification

  • The ServSafe Food Protection Manager Certification Examination, which is accredited by ANSI (American National Standards Institute) National Accreditation Board ANAB) Conference for Food Protection CFP)

Timeline

Service Leader

Chipotle Mexican Grill
11.2024 - Current

Bachelor of Science - Industrial Engineering

University of Granma

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