Claudia Gutierrez
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
Invision Sally Jobe
09.2024 - Current
- Checkin in patients, confirming and updating insurance and demographic information
- Scheduling appointments over the phone or in person
- Taking payments
- Record keeping
CSR
Western Slope Driving Institute
06.2024 - 09.2024
- Taking calls, assisting and greeting visitors with questions regarding driving classes and tests in Spanish and English
- Verified permit/ID information in accordance with the DMV regulations for the state of Colorado
- Handled cash/card payments
- Keeping the office and reception area clean
Admin Assistant
Thermon Heating Systems
10.2022 - 06.2024
- Process and create multiple administrative records for internal and external databases
- Planned on and off-site events including equipment, catering and accommodations
- Assisting HR and accounting if needed
- Order supplies for office and breakroom
Collections Agent
Rausch Sturm LLP
06.2022 - 09.2022
- Contacting debtors by phone or written communication to secure payment arrangements
- Keeping accurate records and reporting on collection activity
- Resolving billing disputes and negotiating payment plans to minimize further debt accumulation
CSR
Fred Loya Insurance
03.2022 - 06.2022
- Selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business
Baker/ Packager
Sam's Club
05.2021 - 03.2022
- Preparing fresh baked items daily, following store recipes and wrapping, labeling, and storing merchandise
- Keeping track of inventory items
Call Center Agent
Arapahoe County
03.2020 - 05.2021
- Helping county residents with general questions regarding public assistance and processing times
- Mailing out applications and copies of county forms
- Providing resource information, accurately adding notes on resident's profile regarding call
Education
High School Diploma -
Montrose High School
Montrose, COSkills
- Office equipment proficiency
- Bilingual (Spanish/English)
- Team collaboration
- Data entry
- Attention to Detail
- Communication
- Reliable
- Adaptability
- Fast Learner
Certification
- Personal Lines
- Notary
- QMAP
Timeline
CSR
Invision Sally Jobe
09.2024 - Current
CSR
Western Slope Driving Institute
06.2024 - 09.2024
Admin Assistant
Thermon Heating Systems
10.2022 - 06.2024
Collections Agent
Rausch Sturm LLP
06.2022 - 09.2022
CSR
Fred Loya Insurance
03.2022 - 06.2022
Baker/ Packager
Sam's Club
05.2021 - 03.2022
Call Center Agent
Arapahoe County
03.2020 - 05.2021
- Personal Lines
- Notary
- QMAP
High School Diploma -
Montrose High School
Similar Profiles
Susan DeAndaSusan DeAnda
Lead Registrar at Invision Sally JobeLead Registrar at Invision Sally Jobe
Gabriella SchillingGabriella Schilling
Patient Registrar at Invision Sally JobePatient Registrar at Invision Sally Jobe
CRYSTAL SULLIVANCRYSTAL SULLIVAN
Scheduling Coordinator at INVISION SALLY JOBEScheduling Coordinator at INVISION SALLY JOBE