Claudia Hart
Fort Worth,US
Summary
Experienced and personable Collector with a proven track record of successfully handling clerical and customer service responsibilities over 20 years. Meticulous and accurate when inputting various types of data and assisting team members. Adept at delivering exceptional customer support, whether addressing straightforward or intricate requirements, always maintaining a high level of professionalism.
Knowledgeable Collectionswith robust background in managing overdue accounts and resolving payment issues. Proven track record of successfully negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
PRECOA
02.2018 - Current
- Company Overview: We work with 97 of all funeral homes in the United States
- My job consists of making a high volume of calls outbound to potential clients of the Customer Funeral Home
- My job allows me to contact folks who have had some past relationship with the funeral home or those who inquire from the internet or mail in leads on funeral planning surveys
- My job is to probe and set the appointment with the funeral planning guide
- Many folks just want info mailed and do not want to meet
- It is my job to overcome those objections and get them set
- My dials were in the top 4 for over a year meeting company expectations for sales and knocking that out of the water
- I have gained the confidence to make a difference for my team in outstanding sales by making sure to ask probing questions and find out what the customer wanted when they returned the request
- We have a matrix of rolling 90 days for meeting monthly goals for each type of call we make
- I have consistently hit that marker 6 out of 7 months running
- When we have a client or a prospective funeral home come into the office to see what we do, I am always one of the agents they look to as an example of how their clients will be handled and how we can meet their needs
- That is a record I am proud of
- I have been awarded the Employee of the Month twice in the past year and was nominated for Employee of the Year 2023
- We work with 97 of all funeral homes in the United States
Auto Collections Agent
Ron Tonkin
01.2014 - 03.2016
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
No Degree - Medical Billing Coding
Mount Hood Community College
Troutdale, ORSkills
- Outlook
- Excellent Communications
- Excel
- Customer relationship management
- Sales negotiation
- Data entry
- Time management
- Problem solving
- Conflict resolution
- Team collaboration
- Probing techniques
- Customer service
- Documentation
- Professional telephone demeanor
- Workflow optimization
- Strong work ethic
- Effective multitasking
- Critical thinking
- Medical terminology
- Telephone etiquette
- Excellent communication
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal communication
About Me
True, 1 year
Timeline
Scheduling Specialist
PRECOA
02.2018 - Current
Auto Collections Agent
Ron Tonkin
01.2014 - 03.2016
No Degree - Medical Billing Coding
Mount Hood Community College
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