MAGALY GUERRERO VILLALPANDO
Fort Worth,US
Summary
Fluent in both English and Spanish. Seeking to leverage my talent and professional experience to give solid customer service as a representative in your company. Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections, excellent interpersonal, written, and oral communication skills.
Overview
14
14
years of professional experience
Work History
Bartender
self employed
09.2021 - Current
- Multitasker
- Excellent memory
- Interpersonal skills
- Team player
- Licensed mixologist
- Double-checked ID cards to ensure bar patrons were of legal drinking age.
- I'm responsible for keeping the bar area stocked and clean, taking orders, and making drinks while conversing with customers.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions while maintaining positive and encouraging attitude.
- Set up the bar for business, got a cash bank, and stocked the service bar.
- Ensure that customers receive prompt and efficient service
- Cultivate positive customer relationships.
- Adhere to all safety and sanitation policies when handling food and beverages.
- Glasses, utensils, and bar equipment are all cleaned by me.
- I'm in charge of scheduling and managing shifts.
Wait Staff
Los Pastores Mexican Food
08.2015 - 01.2022
- Greeted, seated and served in a high volume 5 star restaurant, with the knowledge of the menu and services available to guest.
- Productivity standards in any of Food & Beverage Outlets in order to maximize guest satisfaction.
- Handling any guest and internal customer complaints, inquiring in a courteous and efficient manner, following through to make sure they are resolved satisfactorily.
- Took drink orders and food orders from customers as needed.
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
- Swept & mopped back of house and front of house.
- Bussed and reset tables quickly with correct place settings.
- Maintained cash register operations, optimizing workflow efficiency during peak hours.
- Processed cash transactions accurately, ensuring compliance with company policies.
Cashier
Lisa's Chicken
08.2011 - 07.2014
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Processed new orders quickly and accurately, completing countless daily transactions.
- Was in charge of processing payments for items that were sold.
- Processed credit cards, cash.
- Communicate with management in a clear and concise manner.
- Am able to work in a fast-paced, high-pressure environment.
Education
Nail Technician -
Tint School of Makeup & Cosmetology
Grand Prairie, TX01.2014
High School - undefined
Success High School
Fort Worth, TX01.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
self employed
09.2021 - Current
Wait Staff
Los Pastores Mexican Food
08.2015 - 01.2022
Cashier
Lisa's Chicken
08.2011 - 07.2014
High School - undefined
Success High School
Nail Technician -
Tint School of Makeup & Cosmetology