Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Velandia

Fort Worth,TX

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking abilities and engaging personality to enhance customer satisfaction at Razzoo's. Adept in liquor, beer, and wine knowledge, I significantly reduced wait times, fostering a positive team dynamic and ensuring seamless service delivery. My expertise in customer service and problem-solving consistently contributed to a welcoming and efficient atmosphere.

Overview

7
7
years of professional experience

Work History

Bartender

Razzoo's
02.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Food and Beverage Server

Don Pablo's Restaurant
01.2018 - 02.2021
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.

Driver

Amazon
03.2019 - 01.2021
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.

Education

Bachelor of Arts - Business

TCC
Fort Worth, TX
05.2022

High School Diploma -

Birdville High School
Fort Worth, TX
05.2016

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Customer service expertise
  • Complex Problem-Solving
  • Menu Memorization
  • Memory retention

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Bartender

Razzoo's
02.2021 - Current

Driver

Amazon
03.2019 - 01.2021

Food and Beverage Server

Don Pablo's Restaurant
01.2018 - 02.2021

Bachelor of Arts - Business

TCC

High School Diploma -

Birdville High School

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Juan Velandia