Claudia Hernandez
St. Cloud
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Client Services Assistant
Early Learning Coalition of Osceola County
Kissimmee
05.2025 - Current
- Assisted clients with inquiries, providing timely and accurate information. Scheduled appointments and managed the calendar for client computer use.
- Managed monthly office supply procurement, ensuring timely and efficient delivery of essential materials to support staff productivity.
- Collaborated with team members to streamline client service processes. Support the administrative team as needed.
- Responded promptly to inquiries from both internal and external staff members. Provide routine office support, such as making copies, faxing, and scanning.
- Advised clients on available services based on their needs and preferences.
- Created detailed reports on the customer service web author for management review. Keep a record of the work completed.
- Collaborate with other work-related duties as needed or assigned by the supervisor or manager.
- Facilitated smooth transitions between different steps of the client SR enrollment, VPK, brake in service, requesting a transfer, and reporting a change in service.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Greeted incoming customers as the first contact to provide immediate, friendly, and knowledgeable support.
- Maintain a client-centered front desk and lobby area. Provide technical support to clients with computer and scanning needs.
Client Services and Staff Coordinator Assistant
Osceola School Districtfl
St. Cloud
05.2022 - 05.2025
- Greeted visitors, clients, and guests in a professional manner. Answered incoming calls, responded to emails, faxes, and other inquiries from customers and vendors.
- Perform a variety of clerical duties that require independent judgment and knowledge of rules, regulations, and procedures.
- Collaborated with cross-functional teams to facilitate referrals, managed weekly payments processing, and developed Excel-based financial reports to support the Wrap-Around/FIT Program.
- Provided support to team members in completing assigned duties on time. Registering Extended Learning program applications, posting payments, and data entry.
- Organized and maintained employee schedules, assuming responsibility for time requested, and allocating staff in different AM/PM shifts and school sites to ensure adequate coverage across the Extended Learning Program.
- Managed communication between administrators and support staff by communicating expectations, and providing guidance as needed. Handled confidential information with discretion and integrity.
- Performed office operational procedures, bookkeeping, maintained accurate and up-to-date client records, ledgers, and reconciled clients' accounts to support the accounting team.
Paraprofessional Educator
Osceola School District
Kissimmee
01.2008 - 05.2022
- Provided support for students with limited English proficiency in the classroom. Developed and implemented activities to help students learn English language skills.
- Assisted teachers in preparing lesson plans and materials for ESOL classes. Supported teachers in providing modifications or accommodations for special needs learners within an ESOL setting.
- Collaborated with other members of the school staff to ensure that all ESL students were supported effectively.
- Provided guidance on how best to use available resources to enhance learning opportunities for ESL students. Organized and led small group instruction sessions to reinforce language development skills.
- Conducted individual assessments of ESL student's academic progress, needs, and interests. Perform ESOL compliance, organize students' files for FTEs, and audit.
- Attended IEP meetings as needed to provide information regarding a student's progress in ESOL classes. Assisted faculty members or staff with student conferences.
Eligibility Specialist
Human Resources Adm/Presbyterian Hosp.
Manhattan
09.1994 - 08.2007
- Prescreen, interview, and gather information and documentation from clients. Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Informed applicants of other agencies providing useful or related assistance. Referral to different programs according to the client's needs and eligibility.
- Answered questions and responded to inquiries to deliver a high level of service to clients.
- Explained eligibility details and affordability options to clients with kindness and respect. Processing a budget with all the income information provided to determine eligibility.
- Processed requests for changes in existing Medicaid cases and redetermination.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
Education
Financial Analysis/Microsoft Excel
Technical Online Training
Orlando, FL08-2022
Associate of Science - Occupational Therapy Assistant
La Guardia Community College
New York City09-2000
Skills
- Microsoft Excel, data entry, customer service
- Client support, communication skills
- Office supply management, time management, problem-solving, organizational skills
- Bookkeeping, multitasking, detail-oriented, easily adaptable, and bilingual in Spanish and English
Timeline
Client Services Assistant
Early Learning Coalition of Osceola County
05.2025 - Current
Client Services and Staff Coordinator Assistant
Osceola School Districtfl
05.2022 - 05.2025
Paraprofessional Educator
Osceola School District
01.2008 - 05.2022
Eligibility Specialist
Human Resources Adm/Presbyterian Hosp.
09.1994 - 08.2007
Financial Analysis/Microsoft Excel
Technical Online Training
Associate of Science - Occupational Therapy Assistant
La Guardia Community College
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