Claudia Hernandez
Lebanon,USA
Summary
Dynamic, performance-oriented manager dedicated to fostering continuous improvement and delivering exceptional results. Proven track record as a results-driven team member with a strong foundation in customer service. Over five years of experience in diverse customer service environments, consistently enhancing client satisfaction and loyalty. Committed to leveraging expertise to contribute to organizational success and elevate team performance.
Overview
9
9
years of professional experience
Work History
Team Lead
Bass Pro Shops
2021.01 - Current
- Manage a team of 15 sales associates 15 processing associates.
- Review and plan for objectives on a daily basis
- Demonstrated initiative in identifying development plans and training needs.
- Contributed to the development of new team members as required.
- Facilitated project assistance in alignment with managerial directives.
Head Cashier
Lowes
2020.03 - 2020.12
- Implemented supportive methods to boost cashier performance and teamwork.
- Managed and revised staff timetables to address projected demand.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant manager
Rue21
2017.10 - 2020.03
- Executed product promotions through strategic planning and merchandising.
- Guided team in implementing promotional strategies to achieve revenue goals.
- Increased customer base through special sales initiatives.
- Executed regular resets to keep displays attractive and organized.
- Assisted team in managing high-volume tasks by prioritizing effectively.
- Provided exceptional assistance to meet all customer needs.
Certified nursing assistant
Mercy
2017.01 - 2017.09
- Cataloged procedures, vital data, and instructions.
- Provided support, companionship, and engagement through conversation and recreational activities.
- Protected patients by monitoring conditions and promptly reporting problems.
- Ensured accuracy by meticulously verifying personal details and medication information.
Education
High school diploma - undefined
Lebanon High School
Lebanon, Missouri05.2015
Skills
- Customer care
- Communication Skills
- Goal setting
- Organizational Skills
- Task Prioritization
- Attention to detail
Timeline
Team Lead
Bass Pro Shops
2021.01 - Current
Head Cashier
Lowes
2020.03 - 2020.12
Assistant manager
Rue21
2017.10 - 2020.03
Certified nursing assistant
Mercy
2017.01 - 2017.09
High school diploma - undefined
Lebanon High School