vincent wilson
Farmington,USA
Summary
Top notch interpersonal communication skills in both written and verbal forms. Highly effective leadership qualities. Able to meet set goals and targets consistently. Able to resolve conflicts professionally with customers and members of staff. Provide timely follow up on task and projects.
Overview
18
18
years of professional experience
Work History
Team Lead
Centene
04.2025 - Current
- Task Delegation: Assigning daily duties and projects to team members based on their individual strengths and capacity.
- Mentorship & Coaching: Helping employees grow their skill sets by providing constructive feedback and hands-on guidance.
- Progress Monitoring: Ensuring workflows run smoothly, timelines are met, and projects stay on track.
- Performance Reporting: Evaluating team output and updating upper management on progress and blockers.
- Conflict Resolution: Addressing and solving day-to-day team challenges or escalated client issues.
- Key Responsibilities
Collision Estimator
Kevin Ball Auto Body
01.2022 - 04.2025
- Writing an exceptional estimate.
- Deliver outstanding customer service through the entire repair process.
- Communicate and work with all parties. Including the customer the insurance company, parts vendors and team members.
- Review claim document any and all activity throughout the process.
- Going above and beyond to deliver a great repair by write an exceptional estimate within supporting guidelines of the insurance company.
- Setup and following up on any and all supplement commendations through out the repair process.
- Securing payment for every claim from the payer.
- Assisting customers with rental assistance and scheduling.
- CCC One software
- Microsoft office
- Excel
- Job duties include the following.
General Manager
Club Car Wash
06.2018 - 12.2021
- As general manager I was responsible for the following. Managing leading and overseeing the team along with any and all day to day operations. Duties also included processing and tracking payroll. Interviewing, recruiting and hiring the best candidates. Keeping track of the companies vision , goals and milestones. Ensuring to delivery top notch customer service and the best product everyday.
- Leading the team to meet any and all company goals deadlines and vision goals.
- Processing payroll ADP
- Recruiting
- Onboarding
- Hiring
- Interviewing
- Scheduling
- Cash handling
- Job fairs to recruit
- Profit and loss
- Microsoft office
- Microsoft 365
Assembler
Forte Product Solutions
08.2016 - 08.2017
- 63640
- (573) 760-1227
Department Manager
Walmart
02.2011 - 05.2015
- Delivery outstanding customer service
- Work with team members to ensure the companies standards and vision goals are met.
- Unloading and process any and all truck deliveries and shipments
- Track inventory
- Interviewing
- Profit and loss
- Fork lift operator
- Scheduling
Collections/Customer Service
Macys Credit & Collections
07.2008 - 09.2010
- (314) 738-5000
- Macy's Credit Operations
Education
Some College - undefined
St. Louis Christian College
01.2007
Skills
- Conflict management
- Administrative experience
- Call Center
- Human resources
- Team Management
- Computer skills
- Writing Skills
- Microsoft Office
- Payroll
- Sales Management
- Interviewing
- Customer service
- Employee Orientation
- Talent acquisition
- Quality Inspection
- Manufacturing
- Pricing
- Recruiting
- Car Wash
- Inventory Control
- Customer Care
- Profit & Loss
- Quality Control
- Assembly
- Customer Support
- Communication skills
- Management
- Packaging
- Time management
- ADP
- Leadership
- Auto Estimating
Additional Information
Authorized to work in the US for any employer
Timeline
Team Lead
Centene
04.2025 - Current
Collision Estimator
Kevin Ball Auto Body
01.2022 - 04.2025
General Manager
Club Car Wash
06.2018 - 12.2021
Assembler
Forte Product Solutions
08.2016 - 08.2017
Department Manager
Walmart
02.2011 - 05.2015
Collections/Customer Service
Macys Credit & Collections
07.2008 - 09.2010
Some College - undefined
St. Louis Christian College