Mya Epps
Harrisburg,PA
Summary
I’m 18 years old with a high school diploma with intentions of going to college. I have a little over 2 years in the workforce both being with customer service. I am currently a Dependable Team lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Get Air Trampoline Park
Harrisburg, PA
01.2023 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Followed staffing strategies to achieve production goals.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Delegated tasks appropriately according to individual skill sets.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier/Customer Service
Michaels
Harrisburg, PA.
07.2022 - 12.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High school diploma -
Insight PA Cyber Charter School
05.2023
Skills
- Retail Sales
- Microsoft Office
- Cash Handling
- Store Management Experience
- Supervising Experience
- Team Management
- Leadership
- Shift Management
- Management
- Time Management
- Organizational Skills
- Customer service
- Conflict management
- Communication skills
- Phone etiquette
- Computer skills
- Microsoft Excel
- Microsoft Word
- Sales
- Cash register
- English
- Typing
Certification
Driver's License, 07/01/22, 05/31/26
Affiliations
- I am fashionable
- I enjoy reading
- I love animals
Accomplishments
- High School Academic Awards
Timeline
Team Lead
Get Air Trampoline Park
01.2023 - Current
Cashier/Customer Service
Michaels
07.2022 - 12.2022
High school diploma -
Insight PA Cyber Charter School