Claudia Hernandez
Sarasota,FL
Summary
Highly skilled professional with strong background in both communication and client care and engagement, with proven track record and development at Bank of America. Efficient at building trust and loyalty while driving sales growth and assessing risk and regulatory compliance . Skilled in critical thinking and organizational excellence, I leverage my expertise to deliver personalized financial solutions and enhance clients experience.
Overview
15
15
years of professional experience
Work History
Relationship Banker
Bank of America
Palmetto, FL
06.2022 - Current
- Managed account openings, maintenance and review with a focus on accuracy, compliance, clients protection and operational excellence.
- Provided banking proactive service and financial guidance and education to clients, building a relationship based in trust, loyalty and confidence utilizing self-service and digital tools.
- Cultivated strong partner collaboration, leveraging all network resources with experts in small business, lending and investments; and expanded client base through referral generation, leading to increased opportunities.
- Maintained up-to-date knowledge of banking products and company tools to provide expert advice to clients effectively.
- Assisted clients as a Florida commissioned notary and strengthened relationships by uncovering opportunities and recommending tailored solutions.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
Plurilingual Translator and Interpreter
Self Employed Services
09.2010 - Current
- Translated diverse documents, ensuring accuracy and cultural relevance for clients; including, but not only, literary, technical, financial, scientific, legal, research, medical, educational and commercial materials.
- Interpreted live conversations across various settings, facilitating effective communication between parties.
- Enhanced translation processes by implementing new software tools and techniques for efficiency.
- Provided quality control over documents and clients interactions.
- Upheld strict confidentiality guidelines when handling sensitive information.
- Maintained high linguistic and ethic standards across all translations and interpretations projects.
- Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
Certified German Teacher
Goethe-Institute
Quito, Ecuador
04.2015 - 01.2021
- Taught and develop full curriculum.
- Managed and organized classes, designed assessment tools.
- Assessed, recorded and reported students development.
- Participated as accredited examiner in international Goethe Institute examinations.
- Mentored new teachers, providing guidance on effective instructional strategies and classroom management.
- Organized cultural events to promote German heritage and foster community engagement among students.
- Contributed to the development of departmental goals and objectives, aligning instructional practices with overall institute priorities.
- Collaborated with colleagues, and manage the team as Senior Teacher to develop interdisciplinary units that incorporated German language and culture into other subject areas.
Education
Bachelor Degree in German Language And Literature - Linguistics
University of Havana
Havana, Cuba06-2010
Skills
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Full Professional
Certification
- CNP - Certified Notary Public - State of Florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Relationship Banker
Bank of America
06.2022 - Current
Certified German Teacher
Goethe-Institute
04.2015 - 01.2021
Plurilingual Translator and Interpreter
Self Employed Services
09.2010 - Current
Bachelor Degree in German Language And Literature - Linguistics
University of Havana