Claudia Hernandez
El Paso,TX
Summary
To obtain a position with a company that will utilize education, top quality skills expand career opportunities and allow to apply myself to my fullest potential.
Overview
11
11
years of professional experience
Work History
Dispatcher/Operations Coordinator
Toro Xpress Logistics
El Paso, TX
05.2024 - 03.2026
- Coordinated daily dispatch operations, optimizing route efficiency and minimizing delays.
- Resolved operational issues quickly, minimizing delays and improving work flow.
- Managed communication between drivers and clients, ensuring timely updates and service satisfaction.
- Oversaw scheduling of shipments, balancing workload among team members for maximum productivity.
Dispatcher/Administrative Support
Gx3 Logistics Inc.
El Paso, TX
11.2019 - 05.2024
- Coordinated logistics operations to ensure timely delivery of shipments.
- Monitored fleet activities utilizing transportation management software for efficiency.
- Developed and maintained strong relationships with drivers and customers to enhance service quality.
- Implemented process improvements to streamline dispatch workflows, reducing delays.
Dispatcher
GR Express Inc.
El Paso, TX
11.2016 - 11.2019
- Provided estimated time of arrival to clients as requested.
- Reviewed new hire paperwork applications and any related documentation as needed to ensure DOT and company compliance.
- Verification of employment for drivers.
- Compliance with random drug testing and verifying driving records as needed to be DOT compliance.
- Verified appointments on specific customers and schedule appointments as needed for deliveries.
- Assigned drivers to pickups and deliveries based on availability and location.
- Collected bill of lading and necessary documentation for billing.
- Received rate confirmation and enter into ITS dispatch and required portals.
- Basic payroll and accounting knowledge
Client Manager
Shamaley Buick GMC
El Paso, TX
03.2015 - 11.2016
- Greeted customers and ascertain what each customer wants or needs.
- Matched clients to the best financial products to make sure that their vehicle purchase was properly protected.
- Secured loans and non-traditional financing options for customers.
- Coordinated dealer-to-dealer trades.
- Successfully sold new cars by providing excellent customer services. Ensured maximum profitability in each transaction by up-selling finance products.
- Maximized profits for the dealership by expertly structuring and restructuring finance deals.
- Answered questions regarding the use and operation of merchandise.
- Performed other duties as assigned.
Education
Bachelor of Science - Business Management
University of Phoenix
El Paso, Texas01-2016
High School Diploma - undefined
Thomas Jefferson High School
El Paso, Texas01-1998
Skills
- Self-Motivated
- Works well with others
- Approachable for other employees
- Willing to cross train into other areas
- Customer Service
- Multi-Tasking
- Computer Literate
- Microsoft Word
- Inventory control
- Administrative duties
Languages
Bilingual in English and Spanish
Timeline
Dispatcher/Operations Coordinator
Toro Xpress Logistics
05.2024 - 03.2026
Dispatcher/Administrative Support
Gx3 Logistics Inc.
11.2019 - 05.2024
Dispatcher
GR Express Inc.
11.2016 - 11.2019
Client Manager
Shamaley Buick GMC
03.2015 - 11.2016
High School Diploma - undefined
Thomas Jefferson High School
Bachelor of Science - Business Management
University of Phoenix