Claudia Hernandez

• Lead daily clinical operations, delegate staff responsibilities, train and mentor assistants, and facilitate clinical team meetings to enhance team communication and efficiency.

● Act as liaison among doctors, management, and clinical staff, providing leadership coverage to ensure continuity of care during management's absence.

● Develop clinical protocols and resolve workflow and patient-care issues while overseeing inventory, equipment maintenance, OSHA compliance, sterilization, and infection control to maintain high standards of patient care.

● Perform advance orthodontic procedures including bonding/debonding, adjustments, Invisalign attachments, appliance delivery, retainers, iTero/SureSmile scans, photographs, and panoramic/cephalometric X-rays.

● Supported an 18-month Invisalign clinical research initiative, obtaining informed consent, collecting patient records, maintaining study documentation/charting, and communicating with the Invisalign research team.

• Cross-train in front desk and administrative operations, including patient communication, scheduling, and support overall office workflow.

• Supported orthodontic treatments by performing bonding/debonding, placing Invisalign/3M attachments, conducting digital scans and X-rays, taking impressions, fabricating retainers, maintaining clinical documentation, and educating patients.

• Supervised and trained clinical staff, coordinated workflow, led clinical meetings, managed inventory and lab cases, and supported insurance/preauthorization processes.

● Provided chairside assistance in general dentistry and orthodontics and performed dental laboratory work, impressions, retainers, orthodontic adjustments, cleanings, temporary crown fabrication, adjustment of dentures and other removable prosthetic lab work.

• Supported general dentistry and orthodontics by performing restorative procedures, extractions, root canals, crowns, X-rays, impressions, and temporary restorations, ensuring adherence to sterilization protocols and OSHA compliance.
• Fabricated temporary crowns and performed adjustments of removable prosthetic lab work under dentist supervision.
• Returned periodically after initial employment to provide temporary clinical coverage when needed.
• Trained new staff on best practices for patient care and dental assistance techniques.
• Inventory management

Pre-Nursing Prerequisite Coursework, In Progress - 2026

CPR Certification — Renewed 2026

Phlebotomy Course & Clinical Training — Healthcare Inservices, 2017

Coronal Polishing & Sealants Training, University of Illinois Chicago — 2012