Claudia Hernandez
Rialto,CA
Summary
Results-driven professional with 10+ years of experience in customer service and administrative support. Skilled in customer relations, communication, problem-solving, conflict resolution, and multitasking. Proven ability to deliver exceptional customer experiences, manage daily operations efficiently, and support team success while contributing to business objectives.
Overview
1
1
Language
8
8
years of professional experience
Work History
Administrative Assistant
Matrix Technologies
07.2023 - Current
- Performed a wide range of office administrative duties, including payroll processing, employee onboarding, sales support, record management, scheduling, and daily office operations.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Copart
08.2021 - 09.2022
- Performed high-volume data entry while reviewing, verifying, and maintaining legal documents with a high degree of accuracy and attention to detail, ensuring information was complete and compliant with established procedures.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction ratings.
Asset Protection Manager
FTDI West
11.2018 - 08.2021
- Supervised a team of 12 employees and managed daily security operations, including front desk services, access control, and employee and visitor screening.
- Executed operations and administrative functions, processing payroll, maintaining incident reports, and creating post orders to ensure compliance and operational efficiency.
- Enforced rules, regulations, policies, and procedures while responding to emergency situations to maintain safety and security.
Education
Associates Degree - Criminal Justice
San Joaquin Valley
Ontario, CASkills
- Customer service
- Office administration
- Customer relations
- Data entry accuracy
- Conflict resolution
- Team collaboration
- Complex problem solving
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Matrix Technologies
07.2023 - Current
Customer Service Representative
Copart
08.2021 - 09.2022
Asset Protection Manager
FTDI West
11.2018 - 08.2021
Associates Degree - Criminal Justice
San Joaquin Valley