Claudia Janka
STONE MOUNTAIN,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
1
1
Certification
Work History
SIU Investigator
USAA
08.2017 - Current
- Conduct investigations for auto theft, auto collision, bodily injury, vandalism, staged ring activity and policy investigations
- Conducts investigations with a focus on thoroughness and timeliness
- Prepares and submits reports covering all phases of the investigation
- Works closely with NICB and DOI in preparing cases for prosecution
- Applies rules of evidence; recognizes evidence and determines its value to specific claim
- Collection of evidence
- Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services
- Secure recorded statements, conduct canvass neighborhood searches, foster relationships with local law enforcement.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity of cases.
- Attended continuing education courses to stay current on emerging trends in the field of insurance fraud detection and prevention.
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies (NICB) on investigations.
- Conducted comprehensive interviews with subjects to gather crucial information for cases.
Investigator
Direct General/National General
05.2014 - 08.2017
- Conduct investigations for auto theft, auto collision, bodily injury, vandalism, staged ring activity and policy investigations
- Conducts investigations with a focus on thoroughness and timeliness
- Prepares and submits reports covering all phases of the investigation
- Works closely with NICB and DOI in preparing cases for prosecution
- Applies rules of evidence; recognizes evidence and determines its value to specific claim
- Collection of evidence
- Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services
- Secure recorded statements, conduct canvass neighborhood searches, foster relationships with local law enforcement, conduct EUO’s (Examination Under Oath)
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
SIU Investigator
Travelers Insurance
10.2007 - 05.2014
- Conduct investigations to detect fraud on claims against the company
- Provide investigative expertise to limit exposure and protect company assets
- These investigations involve all lines of insurance
- Collision, theft, vandalism, workers comp and commercial liability, auto fire claims, house fires
- Conduct recorded statements, neighborhood canvass searches, follow up with local law enforcement
- While at Travelers, assisted on a 10 million dollar commercial fire loss
- The claim was subsequently denied
- Conducts investigations with a focus on thoroughness, quality and timeliness of reports
- Prepares and submits investigative reports covering all phases of the investigation
- Assists with training with claim associates to detect fraud
- Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation
- High degree of integrity and confidentiality required handling information that is considered personal and confidential
- Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services.
Ethics Investigator
City of Atlanta
05.2006 - 10.2007
- Investigated any ethics violations involving city employees and city council members
- Prepare reports for Ethics Officer.
Road patrol/Motorcycle Officer/detective/Sergeant
Pompano Beach Police/Broward Sheriff’s Office
03.1990 - 05.2006
- Road patrol-handled police service calls
- Motor Unit- Investigate traffic fatalities, accidents, participated in funeral escorts and presidential escorts and handled other calls as needed
- Completed traffic homicide reports to submit to the State Attorney for prosecution
- Detective-investigate property crimes and completed reports and submitted filing packets to State Attorney for prosecution
- Sergeant-supervised road patrol, review reports, responsible for all deputies on my shift
- Prepare worker comp first injury reports, evaluate deputies performance
- Handled service calls
- DUI training instructor at the police academy.
- Enhanced public safety by conducting high-visibility patrols and enforcing traffic laws.
- Reduced accident rates through proactive traffic enforcement and monitoring of high-risk areas.
Education
Bachelor of Science - Criminal Justice
Lynn University
Boca Raton, FL05.2003
Skills
- Background Checks
- Policy Interpretation
- Investigative Interviewing
- Claim Analysis
- Insurance fraud
- Report Preparation
- Risk Analysis
- Decision-Making
- Adaptability and Flexibility
- Active Listening
- Self Motivation
- Professionalism
- Teamwork and Collaboration
- Interviewing witnesses
- Legal Compliance
Certification
FCLA/Fraud Claim Law Associate certificate
Affiliations
- GA IASIU/Vice President
Motorcycle Enthusiast
I am an avid Harley Davidson rider and have ridden motorcycles since I was 19 years old. I volunteer with Atlanta Boxer Rescue. I am currently on the board for the HOTlanta Browns Backers Club and I am involved in a police and fire motorcycle club that donates to local police and fire departments.
About Me
I have been in the insurance industry since 2007 and have worked many facets of the industry. During my time with Travelers I worked large loss fires and worker compensation claims. I have handled numerous homeowner and commercial claims from liability claims to burglary claims, water losses, CAT claims and roofing claims. My vast knowledge of the insurance industry would be a great fit for this position. I am looking forward to moving into a new phase of the insurance industry and using my skills for risk analysis investigations.
Additional Information
I am very self motivated and my age does not define who I am. I am active and have no intention of retiring anytime soon. I will give you 100 percent and I am motivated to learn new aspects of the insurance industry.
Timeline
SIU Investigator
USAA
08.2017 - Current
Investigator
Direct General/National General
05.2014 - 08.2017
SIU Investigator
Travelers Insurance
10.2007 - 05.2014
Ethics Investigator
City of Atlanta
05.2006 - 10.2007
Road patrol/Motorcycle Officer/detective/Sergeant
Pompano Beach Police/Broward Sheriff’s Office
03.1990 - 05.2006
Bachelor of Science - Criminal Justice
Lynn University
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