Lashundra Harrison
JACKSONVILLE
Summary
Results-driven fraud investigator with extensive experience at Citibank, adept at utilizing advanced analytical techniques and Microsoft Excel to uncover fraudulent activities. Proven track record in regulatory compliance and problem resolution, fostering strong relationships with law enforcement and internal teams to enhance investigation outcomes.
Overview
1
1
Language
10
10
years of professional experience
Work History
SIU Investigator
Citibank
Jacksonville, FL
03.2025 - Current
- Analyzed financial data and transaction patterns using specialized software tools to detect anomalies.
- Conducted investigations into suspicious activities to identify potential fraud cases.
- Collaborated with law enforcement and internal teams to gather evidence for ongoing investigations.
- Prepared detailed reports summarizing investigation findings and recommendations for management review.
Dispute Investigator
Citibank
Jacksonville, FL
12.2020 - 03.2025
- Investigated and resolved complex customer disputes, ensuring compliance with regulatory requirements.
- Collaborated cross-functionally with legal and operational teams to develop efficient resolution strategies.
- Analyzed transaction data to identify patterns and root causes of discrepancies.
- Mentored junior investigators, enhancing team performance and knowledge sharing on dispute processes.
Fraud Analyst
Citibank
Jacksonville, FL
10.2016 - 12.2020
- Analyzed transaction data to identify fraudulent activities and mitigate financial losses.
- Conducted in-depth investigations of suspicious claims, ensuring thorough documentation and compliance with regulations.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve operational efficiency.
- Developed and implemented monitoring tools to streamline fraud investigation processes.
Education
High School Diploma -
TEXAS HIGH SCHOOL
Texarkana, TX05-1998
Skills
- Fraud investigation
- Fraud detection
- Investigative techniques
- Background checks
- Regulatory compliance
- Microsoft Excel
- Data entry
- Critical thinking
- Problem resolution
- Active listening
- 15 years of customer service
- Interviewing witnesses
Languages
English
Full Professional
Timeline
SIU Investigator
Citibank
03.2025 - Current
Dispute Investigator
Citibank
12.2020 - 03.2025
Fraud Analyst
Citibank
10.2016 - 12.2020
High School Diploma -
TEXAS HIGH SCHOOL