Jenni Hornaday
Plainfield,IN
Summary
Investigative professional with keen eye for detail and commitment to uncovering fraud and misconduct. Proven ability to manage intricate cases and ensure adherence to legal standards. Known for fostering teamwork and adapting to evolving investigative needs, utilizing advanced research and critical thinking skills.
Overview
19
19
years of professional experience
Work History
SIU Investigator
Travelers Insurance
04.2015 - Current
- Fraud and large-loss investigations for all lines of property and casualty insurance claims for the primary territory of Indiana but also surrounding states which includes but is not limited to conducting face-to-face interviews, evidence collection, scene exams, surveillance, background/database/social media searches, medical canvassing, and reviewing medical records and billing.
- Collaborate with law enforcement agencies and state insurance departments to streamline investigations
- Continuing education trainings/seminars to stay current on emerging trends in fraud detection and prevention
- Prepare detailed investigation reports for management teams, claims staff, legal departments, and law enforcement
- Maintaining thorough documentation of all investigative actions taken, ensuring compliance with company policies and legal requirements
- Provide expert testimony in court proceedings as needed
- Facilitate training programs for claim staff about common fraud schemes they may encounter
Bodily Injury Adjuster
Hartford Insurance
07.2008 - 04.2015
- Overall handling of third party bodily injury claims which includes but not limited to confirming coverage, investigating and assessing liability, determining value of injury claim, and negotiating settlements to bring claims to closure quickly and efficiently.
- Collaborating with legal counsel to prepare cases for trial, ensuring well-prepared defense strategies.
- Identifying fraudulent claims and partnering with SIU investigators
- Comprehensive knowledge of relevant laws and regulations pertaining to bodily injury insurance claims handling.
- Maintaining clear communication channels with all parties involved in a claim, fostering positive relationships and trust in the process.
Student Nurse
Community Hospital East
05.2006 - 07.2008
- Floating position to different departments of the hospital (ER, Psych, ICU, Med Surg, and Pediatrics), where staff was low and needing assistance
- Assisting nurses/physicians with overall patient care which includes but is not limited to monitoring patient vital signs, drawing blood labs, monitoring and recording outputs, assisting patients with activities of daily living, and updating/documenting medical charts
Education
Bachelor of Science - Nursing
Marian University
Indianapolis, INHigh School Diploma -
Ben Davis High School
Indianapolis, IN05-2003
Skills
- Excellent communication (both oral and written)
- Organizational Skills
- Customer service
- Medical knowledge, terminology, records, and billing
- Attention to Detail
- Knowledge of all lines of property and casualty insurance, insurance fraud, and fraud investigations
- Working efficiently and productively in stressful situations
- Detailed report writing and records management
- Deadline and results-oriented
- Research skills
Timeline
SIU Investigator
Travelers Insurance
04.2015 - Current
Bodily Injury Adjuster
Hartford Insurance
07.2008 - 04.2015
Student Nurse
Community Hospital East
05.2006 - 07.2008
Bachelor of Science - Nursing
Marian University
High School Diploma -
Ben Davis High School