Claudia Jones
Quincy,USA
Summary
Diligent Administrative Assistant, with background in managing medical office operations and patient coordination. Successfully assisted in patient scheduling, medical record maintenance, and insurance processing. Demonstrated ability to handle confidential information and streamline administrative tasks efficiently.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant
Mass Eye & Ear Associates
Boston, MA
09.2023 - Current
- I am currently a Medical Administrative Assistant for a specialty doctor out of the Mass Eye & Ear. In my current role, I perform the below-noted job functions and any other that may be requested of me. As I am hard-working, a team player, and always willing to do what is best for our patients and the practice.
- Manage my doctor's calendar. This includes rescheduling and/or scheduling patients as needed. Maintaining her OR schedule, making adjustments as needed. Coordinating patient appointments and times for cases where she may be working with another provider for a procedure, amongst other things.
- Meet with patients to book in-office and OR procedures
- Answer and triage/process incoming calls accordingly. These calls include but are not limited to prescription requests, appointment requests, surgical booking, referral requests, and prior authorizations.
- Process all incoming and outgoing paperwork including but not limited to record requests, new patient referral requests, any incoming and outgoing faxes, and scanning.
- Procedure booking. This includes not just booking the procedure but making sure everything that is needed is input correctly to ensure there are no delays in patient care when it comes time for their procedure. These things include making sure all procedure and diagnosis codes have been entered, any required testing has been uploaded, and making sure that the patient is booked in the correct operating room based on various determining factors which requires paying close attention to detail while remaining efficient.
Per Diem Patient Service Coordinator III
Mass General Hospital
Boston, MA
04.2023 - 01.2024
- Answer and triage incoming phone calls in the IVF clinic
- Assist patient with problem resolution both in person and over the phone
- Schedule and reschedule appointments as needed
- Process insurance referrals as needed
- Reviewed the daily patient schedule and ensured that all appropriate preparations were in place to facilitate efficient patient flow for the day. Train incoming coordinators as needed
- Act as the lead contact person and coordinator for the evening clinic in my department.
- Coordinate specialty visits for patients as needed
- Faxing amongst other administrative duties
Patient Service Coordinator III
Mass General Brigham Hospital - Internal Medicine Associates
11.2018 - 09.2023
- Answer and triage incoming phone calls
- Assist patient with problem resolution both in person and over the phone
- Schedule and reschedule appointments as needed
- Process insurance referrals as needed
- Reviewing the daily patient schedule and ensuring that all appropriate preparations are in place to facilitate efficient patient flow for the day. Train incoming coordinators as needed
- Act as the lead contact person and coordinator for the evening clinic in my department
- Coordinating specialty visits for patients as needed
- Faxing amongst other administrative duties
Medical Secretary
Harvard Vanguard Medical Associates - Pediatrics Department
06.2015 - 10.2018
- Act as the primary support staff within a Primary Care Department for a total of nine clinicians
- Answer phone calls
- Schedule and manage appointments including making appropriate follow-up appointments
- Conduct Outreach calls on behalf of the clinicians and the department as a whole to ensure we are meeting our various department goals
- Deliver excellent customer service
- Process all incoming and outgoing faxes
- Assist in referral processing
Medical Secretary
Manet Community Health Center
01.2014 - 12.2015
- Processed all incoming provider, patient, and facility phone calls accordingly and deal with face to face inquires as well in a timely manner
- Processed all new patient registration which includes collecting demographic and insurance verification
- Placed reminder calls to patients the day before their appointment
- Greeted patients and visitors to the center
- Triaged patient cases that come through our overnight call que accordingly
- Monitored patient and provider flow in order to communicate any delays accordingly
Temp Assignment
Tufts Dental School
12.2013 - 12.2014
- Dental Practice Administer
- Act as the key contact person for the group practice and it's patients, providing general administrative support to students, faculty, and patients
- Work closely with the student dentist, Practice Coordinators, and other Clinic Affairs Staff to provide overall management of the group practice
- Ensure that my groups faculty is following clinic protocol at all times
- Monitor and approve or deny all appointment request
- Generate all daily production reports
- Check patients in
- Make sure all missing charges are generated and collected
Pediatric Hematology/Oncology Clinic
Tufts Floating Hospital
12.2012 - 03.2013
- As the first point of contact for both patients and providers, I provided general clerical support to the department's physicians and staff which included but was not limited to faxing, filing, mail distribution and correspondence, and taking phone calls with regards to knowing how each call needed to be triaged i.e if it was urgent or non-urgent.
- Monitored clinic flow and communicated any delays to both patients and providers
- Scheduled patient appointments including follow ups, new patients, and various types of diagnostic testing
- Assist with registration accuracy and referral management
Medical Services Representative
Best Doctors
01.2011 - 12.2012
- (Reason for leaving laid off due to department closure)
- Requested, Reviewed, and verified all incoming patient information under strict HIPAA regulations and guidelines for between 20 and 35 different patient cases on a week-to-week basis for second medical opinions
- Handled between 50 to 100 calls a day regarding records collection and patient questions
- Worked alongside a Nurse Member Advocate to ensure all records were collected in a timely manner
Member Service Representative
BMC HealthNet Plan
01.2008 - 12.2011
- Handled 100 to 150 mostly inbound calls in a high-volume call center environment
- Received and processed all incoming call issues and requests regarding everything from a billing issues to demographic changes
- Trained incoming reps on customer service, call etiquette, and customer satisfaction
- Helped set members in need with case coordinators and other resources that may be available to them
Education
Business Management
Quincy College
Quincy, MA06-2029
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
Timeline
Medical Administrative Assistant
Mass Eye & Ear Associates
09.2023 - Current
Per Diem Patient Service Coordinator III
Mass General Hospital
04.2023 - 01.2024
Patient Service Coordinator III
Mass General Brigham Hospital - Internal Medicine Associates
11.2018 - 09.2023
Medical Secretary
Harvard Vanguard Medical Associates - Pediatrics Department
06.2015 - 10.2018
Medical Secretary
Manet Community Health Center
01.2014 - 12.2015
Temp Assignment
Tufts Dental School
12.2013 - 12.2014
Pediatric Hematology/Oncology Clinic
Tufts Floating Hospital
12.2012 - 03.2013
Medical Services Representative
Best Doctors
01.2011 - 12.2012
Member Service Representative
BMC HealthNet Plan
01.2008 - 12.2011
Business Management
Quincy College