Claudia Kaestner
Salem
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Share Ride Driver
Lyft
Salem
01.2025 - Current
- Meet and carry on a conversation with people of any age, ethnicity and gender.
- Provided safe and reliable transportation to passengers across various locations.
- Maintained vehicle cleanliness and performed routine inspections before each shift.
- Navigated efficiently using GPS technology to optimize travel routes.
Owner/Bakery Worker
Le Tiramisu Cakes
Salem
01.2014 - 12.2024
- Interacted with potencial customers on daily basis over the phone and online platforms.
- Sent invoices to customers
- Answer questions and problem solving with orders and pickups
- Created custom cake designs based on client preferences and themes.
- Managed inventory and ordered baking supplies to ensure availability.
- Developed marketing strategies to promote cake offerings through social media.
Education
Pastry And Baking - Culinary Arts
Le Cordón Bleu
Portland, OR 05.2012 - 06.2013
Skills
- Customer service
- Inventory management
- Communication skills
- Invoice processing
- Social media marketing
- Attention to detail
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certificate in Pastry and Baking
References
References available upon request.
Timeline
Share Ride Driver
Lyft
01.2025 - Current
Owner/Bakery Worker
Le Tiramisu Cakes
01.2014 - 12.2024
Pastry And Baking - Culinary Arts
Le Cordón Bleu
05.2012 - 06.2013
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