Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Duane Bernard

Duane Bernard

Driver/ Customer Service
Richmond,VA

Summary

Dynamic and reliable professional with a clean driving record and exceptional customer service skills, honed as a Share Ride Driver at Uber Lyft. Proven ability to manage time effectively while ensuring safe and punctual deliveries. Adept at problem-solving and maintaining a positive demeanor in high-pressure situations, fostering strong customer relationships.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

18
18
years of professional experience

Work History

Share Ride Driver

Uber Lyft
02.2018 - 02.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Sales Associate

Verizon Wireless
11.2006 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Business And Managerial Economics

Bellevue University
Bellevue, NE
12-2014

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Problem-solving
  • City and non-city driving
  • Punctual and reliable

Accomplishments

Over the past several years while driving for Uber and Lyft I've maintained a five star rating on both platforms. With over 3 thousand trips with Lyft and 4 thousand with Uber no injures or at fault accidents.

While working at Verizon Wireless I obtained a NPS score of 10 consistently over the years that I worked for Verizon Wireless. I also received awards for having the lowest return rate several times.

Interests

  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Share Ride Driver

Uber Lyft
02.2018 - 02.2025

Sales Associate

Verizon Wireless
11.2006 - 11.2016

Business And Managerial Economics

Bellevue University

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