Claudia Klieman

Created, maintained and updated filing systems for paper and electronic documents.

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Managing all of the Dental claims and pre-auth., Dental Claim payments for each Doctor.
  Handling 3 phone lines, scheduling pt. calling pt. after dental surgery for post op. check ups.
  Entering Dental Insurance info for new pt. Calling dental insurances for eligibility and benefits. I am basically taking care of 2 Doctors and 4 dental hygienist with their pt. insurance need and scheduling.