Summary
Overview
Work History
Skills
Timeline
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Sarah Steele

Algonac,MI

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

20
20
years of professional experience

Work History

General Manager

Shake Shack
Troy, MI
08.2014 - Current
  • Recruited, trained, and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Provided direction, guidance and motivation to team members.
  • Analyzed sales figures and trends to develop sales strategies that maximize profits.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Ensured compliance with health, safety and sanitation standards.
  • Analyzed financial statements and prepared budgets for the restaurant.

Grocery Department Manager

Busch's Fresh Food Market
Plymouth, MI
04.2005 - 08.2014
  • Analyzed data from sales reports to determine trends in customer buying habits and made changes accordingly.
  • Created weekly schedules that optimized staff productivity while minimizing labor costs.
  • Collaborated with other departments to coordinate special events or promotions within the store.

Skills

  • Staff training
  • Sales analysis
  • Budget management
  • Customer service
  • Operational oversight
  • Health compliance
  • Conflict resolution
  • Financial reporting
  • Time and resource optimization

Timeline

General Manager

Shake Shack
08.2014 - Current

Grocery Department Manager

Busch's Fresh Food Market
04.2005 - 08.2014

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Sarah Steele