CLAUDIA LARA
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering 12 years of relevant work experience and superior leadership abilities.
Overview
15
15
years of professional experience
Work History
Server
The Capital Grille
Minneapolis, MN
11.2022 - Current
- Greeted guests upon arrival and escorted them to their assigned tables.
- Informed customers of daily specials and signature menu items.
- Took orders from guests accurately in a timely and professional manner.
- Matched wines with menu items and guest preferences.
- Followed up with guests after each course to ensure satisfaction with overall experience.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Fogo de Chao
Minneapolis, MN
06.2019 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
Cocktail Waitress/Bartender/Supervisor
The New Cantina
Bloomington, MN
11.2015 - 04.2019
- Greeted customers promptly and provided menus to guests.
- Answered customers questions and recommended specials, wine and desserts to increase profits.
- Developed strong and lasting resident relationships.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Trained new staff on proper cocktail serving techniques and procedures.
- Provided leadership in resolving issues related to staffing, equipment, supplies, and other operational matters.
Server
Zelo
Minneapolis, MN
05.2017 - 11.2018
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Maintained financial accuracy by correctly totaling bills, processing payments and providing change.
Server/Hostess
CHILI'S BAR & GRILL
BURNSVILLE, MN
08.2009 - 11.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Processed customers' payments and provided receipts.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Education
Completed coursework towards Liberal Arts Degree -
NORMANDALE COMMUNITY COLLEGE
2019
Skills
- Interpersonal skills
- Ability to work under pressure
- Organization and prioritization
- Team building
- Exceptional customer service
- Problem-solving abilities
Timeline
Server
The Capital Grille
11.2022 - Current
Server
Fogo de Chao
06.2019 - 11.2021
Server
Zelo
05.2017 - 11.2018
Cocktail Waitress/Bartender/Supervisor
The New Cantina
11.2015 - 04.2019
Server/Hostess
CHILI'S BAR & GRILL
08.2009 - 11.2015
Completed coursework towards Liberal Arts Degree -
NORMANDALE COMMUNITY COLLEGE
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