Claudia Londono
Dallas
Summary
Dynamic customer service professional with a proven track record at House of Nails, excelling in problem resolution and fostering brand loyalty through empathetic interactions. Adept at managing escalations and maintaining high customer satisfaction, leveraging strong active listening skills and proficiency in Microsoft Office to enhance client relations and streamline processes.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
House of Nails
03.2024 - 04.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
Customer Care Associate
Ross Dress for Less
05.2022 - 02.2024
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
Education
GED -
La Sabiduria
ColombiaBachelor of Science - Speech And Language Pathology
Universidad Metropolitana
ColombiaSkills
- Customer service
- Data entry
- Problem resolution
- Service-oriented self-starter
- Empathetic and genuine
- Active listening
- Customer relations
- Microsoft office suite proficiency
- Payment processing
- Escalation management
- Scheduling
- Client relations
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Agent
House of Nails
03.2024 - 04.2025
Customer Care Associate
Ross Dress for Less
05.2022 - 02.2024
GED -
La Sabiduria
Bachelor of Science - Speech And Language Pathology
Universidad Metropolitana
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