Claudia LOYSEN
9 Highmeadows Circle Powell,Ohio
Summary
Dedicated Lead Billing Specialist with over 14 years of experience in accounts receivable and customer relationship management. Skilled in training junior staff and collaborating with various departments to enhance billing procedures and improve customer satisfaction.
Overview
15
15
years of professional experience
Work History
Lead Billing Specialist
PrimaryOne Health
3433 Agler Rd Ste 2800 Columbus, OH
11.2010 - 07.2025
- Managed accounts receivable and maintained accurate financial records.
- Trained junior staff on billing procedures and software usage.
- Collaborated with clinical staff to gather necessary documentation for claims.
- Collaborated with other departments such as sales, marketing, and finance on various projects.
- Maintained accurate records of all incoming payments from customers.
- Conducted research into customer payment histories and account statuses as needed.
- Processed and submitted daily billing transactions accurately and timely.
- Trained staff members on proper use of billing software applications.
- Resolved customer inquiries regarding invoices, payments, and account balances.
- Served as primary point of contact for internal and external customers related to billing matters.
- Identified areas for improvement within current system processes related to billing operations.
- Reconciled discrepancies between invoices and payments received from customers.
- Managed customer complaints concerning late or incorrect invoices in a timely manner.
- Answered customer questions to maintain high satisfaction levels.
- Performed insurance verification, pre-certification and pre-authorization.
Education
High School Diploma -
Stephen T Badfin
Hamilton, Ohio 4501106-1969
Skills
- Billing software
- Insurance verification
- Claims processing
- Customer relationship management
- Accounts receivable
- Payment reconciliation
- Problem solving
- Effective communication
- Conflict resolution
- Medical billing expertise
- Payment posting
- HIPAA compliance
References
References available upon request.
Timeline
Lead Billing Specialist
PrimaryOne Health
11.2010 - 07.2025
High School Diploma -
Stephen T Badfin
Similar Profiles
Sharonda MackeySharonda Mackey
Medical Billing Specialist at PrimaryOne HealthMedical Billing Specialist at PrimaryOne Health
Shauntee McGinnisShauntee McGinnis
Nurse Clinical Supervisor at PrimaryOne HealthNurse Clinical Supervisor at PrimaryOne Health
Heather SintobinHeather Sintobin
Billing Specialist at PrimaryOne HealthBilling Specialist at PrimaryOne Health
Michelle LerroMichelle Lerro
Head Bartender-Beverage and Food Cordinator at The Office TavernHead Bartender-Beverage and Food Cordinator at The Office Tavern
Jarelle Cordero-AndujarJarelle Cordero-Andujar
Babysitter at My Mother And My AuntBabysitter at My Mother And My Aunt