Claudia Luna
Las Vegas,NV
Summary
Skilled office administrator with a proven track record in optimizing administrative processes to enhance efficiency and streamline operations. Demonstrated ability to implement effective organizational strategies that support business objectives. Committed to fostering a productive work environment and driving continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ER Patient Registrar
Sunrise Hospital & Medical Center
Las Vegas, NV
05.2025 - Current
- Registered patients accurately, collecting required documentation and verifying insurance benefits for timely billing.
- Managed patient flow during peak hours, reducing wait times and enhancing patient satisfaction.
- Identified and resolved registration issues proactively to prevent delays in treatment.
- Maintained confidentiality by ensuring compliance with HIPAA regulations.
Per Diem Admitting /Discharge Rep
UMC Hospital of Southern Nevada
Las Vegas, NV
11.2024 - 06.2025
- Registered patients and verified insurance benefits to facilitate timely billing.
- Coordinated discharge planning by liaising with physicians, social workers, and families.
- Managed patient flow during peak hours to reduce wait times and enhance experiences.
- Identified and resolved registration issues proactively to prevent treatment delays.
- Ensured patient confidentiality through strict adherence to HIPAA regulations.
Office Manager
Freeman and Falcone PLLC
Henderson, NV
03.2022 - 10.2024
- Managed office operations to ensure smooth workflow and efficiency.
- Tracked expenses and managed budgets in compliance with company policies.
- Coordinated executive assistance for leadership, including scheduling meetings and managing calendars.
- Organized induction programs and collaborated with Human Resources for onboarding new hires.
- Implemented administrative systems and developed interoffice communication protocols.
- Prepared and edited presentations, reports, and documents for senior management meetings.
- Oversaw office facilities, including maintenance, supplies, and procurement of equipment.
Assistant Manager
Nader Y Abdelsayed M.D., P.C.
North Las Vegas, NV
02.2011 - 06.2021
- Initiated and maintained credentialing for six providers across all insurance companies and healthcare facilities.
- Supervised patient flow and minimized wait times to enhance patient experience.
- Handled patient complaint calls effectively and in a timely manner.
- Cross-trained across all practice departments, including front desk, medical assisting, billing, and scheduling.
- Resolved interoffice computer and phone system issues using eClinicalWorks platform.
- Conducted monthly staff meetings and annual training sessions to ensure compliance with OSHA standards.
- Translated, reformatted, and corrected patient HIPAA and registration forms for accuracy.
- Processed daily charges for six providers, including posting insurance payments and submitting electronic claims.
Branch Underwriter/ Assistant Manager
Auto Insurance America
Las Vegas, NV
02.2003 - 04.2007
- Supervised 2 employees while overseeing daily office operations and compliance.
- Handled vehicle damage inspections and verified vehicle VIN numbers for insurance verification.
- Quoted insurance policies tailored to customer needs, offering appropriate options.
- Processed customer-requested changes to insurance policies promptly and accurately.
- Managed opening and closing of office, ensuring adherence to operational protocols.
- Prepared deposits for weekly pickup, maintaining accurate financial records.
- Responded to customer complaints by resolving issues and enhancing overall satisfaction.
- Answered phone inquiries regarding automobile insurance policies, providing clear information.
Education
Administrative Medical Assistant -
Everest College
Henderson, NV01-2011
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZSkills
- Leadership
- OSHA
- Care plans
- Bilingual
- FMLA
- Insurance verification
- Healthcare management
- EMR systems
- Medical collection
- Organizational skills
- Staff training and development
- Medical scheduling
- HIPAA compliance
- Patient flow management
- Medical coding
- Time management
- Medical records
- Phone etiquette
- Team management
- Patient registration
- Medical terminology
- Attention to detail
- Data entry expertise
Certification
• Notary Public, 05/01/19, 05/01/26
• BLS Certification
• BLS Certification
Languages
Spanish, Fluent
Timeline
ER Patient Registrar
Sunrise Hospital & Medical Center
05.2025 - Current
Per Diem Admitting /Discharge Rep
UMC Hospital of Southern Nevada
11.2024 - 06.2025
Office Manager
Freeman and Falcone PLLC
03.2022 - 10.2024
Assistant Manager
Nader Y Abdelsayed M.D., P.C.
02.2011 - 06.2021
Branch Underwriter/ Assistant Manager
Auto Insurance America
02.2003 - 04.2007
Administrative Medical Assistant -
Everest College
Bachelor of Science - Health Administration
Grand Canyon University