Claudia Maez
Freddy's Frozen Custard & Steakburgers
Knoxville,TN
1
Language
16
years of professional experience
Dynamic hospitality professional with a proven track record at Taco Bell, excelling in customer service and team leadership. Skilled in food preparation and safety, I enhance operational efficiency and guest satisfaction through effective multitasking and problem-solving. Committed to maintaining high standards in fast-paced environments while fostering collaboration among team members.
Work History
Cook
1 Year 1 Month- Prepared steakburgers, shoestring fries, and custard items following Freddy's cooking standards.
- Operated grill, fryer, and food prep stations while maintaining consistent product quality.
- Followed food safety, sanitation, and temperature procedures to support safe kitchen operations.
- Assembled menu items quickly to maintain order accuracy during high-volume service periods.
- Restocked ingredients, supplies, and kitchen tools to keep workflow moving efficiently.
- Monitored product freshness and cooking times to ensure consistent taste and presentation.
- Cleaned cooking surfaces, equipment, and prep areas to meet restaurant cleanliness standards.
- Communicated with team members to coordinate ticket flow and support timely meal preparation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Team Leader
10 Months- Supervised crew members during shifts to maintain speed, accuracy, and service standards.
- Trained new team members on register operations, food assembly, and guest service procedures.
- Monitored food safety and sanitation practices to support compliance with restaurant standards.
- Coordinated shift coverage, station assignments, and workflow to reduce service delays.
- Resolved customer concerns promptly to maintain positive guest experiences and order accuracy.
- Oversaw cash handling, register balancing, and transaction accuracy during busy periods.
- Supported opening and closing duties, including prep, cleanup, and equipment readiness.
- Communicated priorities to crew members to keep operations organized and efficient.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
1 Year 9 Months- I provide customer service and support to travelers on Air, hotels, car hire, packages and other bookings.
- Handled inbound customer inquiries via phone, email, and chat with accurate, courteous support.
Housekeeping Supervisor
6 Months- Supervised housekeeping staff to maintain guest room cleanliness and brand standards.
- Inspected rooms and public areas to ensure consistent quality and readiness.
- Assigned daily cleaning tasks based on occupancy, arrivals, and departure schedules.
- Trained new team members on cleaning procedures, safety practices, and service expectations.
- Coordinated with front desk and maintenance to resolve guest requests and room issues.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Room Attendant
5 Years 4 Months- Cleaned guest rooms, bathrooms, and corridors to Hilton housekeeping standards.
- Replenished linens, towels, toiletries, and in-room amenities for guest readiness.
- Made beds and refreshed furnishings to maintain consistent room presentation.
- Reported maintenance issues and damaged items to support quick room recovery.
- Sanitized high-touch surfaces using approved cleaning chemicals and safety procedures.
- Responded promptly to guest requests with courteous, efficient service.
- Restocked housekeeping carts and organized supplies for uninterrupted workflow.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
ER Registration Representative
6 Years 9 Months- Registered emergency patients accurately, verifying demographics, insurance, and consent information.
- Coordinated patient intake workflows to support fast, compliant emergency department admissions.
- Explained registration requirements, financial policies, and patient rights with clear, compassionate communication.
- Processed insurance verification, referrals, and eligibility details within electronic health record systems.
- Resolved registration discrepancies by collaborating with nursing, billing, and clinical staff.
- Maintained HIPAA-compliant records and protected sensitive patient information throughout admissions.
- Trained new registration staff on emergency department procedures and documentation standards.
- Improved patient flow by prioritizing critical cases and streamlining front-end registration tasks.
- Improved communication between medical staff and patients by accurately obtaining and verifying insurance information.
- Assisted with training new ER Registration Representatives, increasing team efficiency and productivity.
- Diligently collected copayments at time of service, contributing to improved revenue collection rates for the facility.
Education
High School Diploma
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Kitchen organization
Strong attention to safe food handling procedures
Cooking techniques
Hospitality and service industry background
Hospitality service expertise
Problem-solving
Time management
Attention to detail
Positive and professional
High volume production capability
Teamwork and collaboration
Languages
Spanish
Full Professional
Timeline
Cook
Freddy's Frozen Custard & Steakburgers
09.2025 - CurrentRead More
Team Leader
Taco Bell
11.2024 - 09.2025Read More
Customer Service Representative
IGT Solutions
02.2023 - 11.2024Read More
Housekeeping Supervisor
Holiday Inn
08.2022 - 02.2023Read More
Housekeeping Room Attendant
Hilton
04.2017 - 08.2022Read More
ER Registration Representative
ARH Hospital
07.2010 - 04.2017Read More
Montgomery High School
High School Diploma
Read More