Summary
Work History
Education
Skills
Languages
Timeline
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Claudia Marquez Martinez

Round Lake,IL

Summary

I am a qualified customer service professional with over 11 years of experience. My area of expertise is in the restaurant, I love training and learning all the new things the restaurant industry has to offer.

Work History

PSR-Patient Service Representative

Advocate Infusion Center
11.2021 - Current
  • Warmly welcomed 70-150 patients per shift, coordinated check-in, collected insurance, and directed them to their destination
  • Managed phone lines and facilitated over 60 calls/day with patients, other doctor offices, and representatives
  • Smoothly managed day-to-day front desk operations for a busy office (6 doctors, 10+ nurses).

Bartender/Server

Timothy O'Tooles Pub
05.2021 - 06.2022
  • Served 150-200 patrons per shift all while adhering to COVID-19 regulations.
  • Maintained a clean and organized bar area by wiping down surfaces, unloading dished, and replenishing fresh ingredients.
  • Coordinated with other team members to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.

Restaurant Manager

Outback Steakhouse
02.2016 - 05.2021
  • Oversee 40+ employees in front and back of house to ensure food safety guidelines as well as company policies.
  • Complete restaurant opening and closing duties to assess cleanliness and preparedness.
  • Administered payroll, on-boarding for new employees, and wrote schedules.

Education

High School Diploma -

Round Lake Senior High School
Round Lake, IL
05.2012

Skills

  • Responsible
  • Administrative
  • Bilingual
  • Attention to detail
  • Emotional intelligence
  • Organizational skills
  • Flexible
  • Problem solving skills
  • Teamwork

Languages

Spanish
Native or Bilingual

Timeline

PSR-Patient Service Representative

Advocate Infusion Center
11.2021 - Current

Bartender/Server

Timothy O'Tooles Pub
05.2021 - 06.2022

Restaurant Manager

Outback Steakhouse
02.2016 - 05.2021

High School Diploma -

Round Lake Senior High School

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Claudia Marquez Martinez