Claudia Massiatte
San Antonio,TX
Summary
Integrity and quality are essential to developing effective and efficient workflows. Views from a macro and micro perspective to provide the best solution possible for all initiatives. Challenges drive me to focus on root cause analysis, problem solving and an enjoyment of prototyping. Dynamic leader with a passion to serve within the community utilizing the immense amount.
Overview
19
19
years of professional experience
Work History
Financial Crimes-KYC Operations Analyst
Citibank
San Antonio, TX
01.2022 - Current
- Review all new-to-bank business account information and documentation to ensure compliance with Citi and regulatory standards.
- Validated the information within the KYC records and customer identification program (CIP) documents to ensure completion and accuracy.
- Analyze the risk exposure of new-to-bank relationships, and report findings.
- Selected to assist Retail Pods for periodic reviews.
- To maintain accurate customer information, identify potential risks, and comply with anti-money laundering (AML) regulations.
- Reviewing customer identification documents, assessing recent transactions, checking for adverse media, and updating the risk profile based on current information.
Client Data Specialist IV
Chase Bank
San Antonio, TX
01.2018 - 01.2022
- Assist with implementation of unit objectives, policy and procedures to meet organizational goals, reduce operational risk and enhance current AML/KYC practices.
- Conduct in depth review of business client’s financial activity, general research and client profile detail.
- Compile and present summarized findings to peers and management including recommendation to changes in procedures resulting from prototyping and macro/micro views.
- Meet aggressive timelines to ensure risk and goals are accomplished in unison for KYC/AML benchmarks.
- Audited data regularly to guarantee data integrity and quality.
- Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires.
- Corrected data errors and entered missing information into new data parcels being processed for clients, maintaining compliance with guidelines.
- Restrict and close business account if deadline has not been met.
- Train new and exiting employees as needed.
KYC Specialist
JPMorgan Chase
San Antonio, TX
10.2013 - 10.2017
- Business Banking Day 2 Review.
- Responsible for reviewing new business account documents for Day 2 Quality review (including Tedd/Pend accounts and rework).
- Assist with secondary review of initial review to avoid dashboard escalations.
- Other functions includes: NAICS Remediation in CWM, UM, NBFI and Reg GG.
- Assist with training and some special projects.
- Understanding of Business and KYC policies and procedures.
- Require attention to detail.
- Able to train agents in all of these various skill sets for onboarding.
- Used multiple resources and tools for evaluating and presenting solutions.
- Review and conduct quality control checks on analyst work.
Business Branch Operations Support Analyst I
JPMorgan Chase
San Antonio, TX
10.2011 - 10.2013
- Provided accurate and efficient business banking support to retail branch banking employees by answering questions, interpreting and resolving problems related to business banking policy, procedures and compliance.
- Identified and escalated issues that may have widespread implications.
- Able to grasp change in a complex retail banking environment.
- Used strong retail bank procedural and legal/compliance knowledge base and analytical skills to recommend appropriate; immediate solutions for which there are no documented procedures.
- Peer coaching new hires, as well as quality monitor.
- Assist consumer support when Service Level is not being met.
- Collaborated with internal team members to satisfy customer requirements.
Operations Specialist
JPMorgan Chase
San Antonio, TX
01.2010 - 10.2011
- Customer Fulfillment Correspondence.
- Receives undeliverable customer return mail (statements/notices) from USPS and updates account level addresses via Intelligent Bar Code technology, changes addresses on mail containing USPS forwarding notification, and re-mail or suppress statements on second return with no address change.
- Receives customer correspondence and forwards to appropriate LOB for processing.
- Reviews Deluxe undeliverable check orders and re-orders check requests with minor address changes, i.e., apartment number.
- Create and send letter to address on system if address is different and place detailed comments on account for all actions.
Management Resolution Group
Washington Mutual
San Antonio, TX
02.2006 - 01.2010
- Management Resolution Group / Chase Business Banking Escalations / Consumer Spanish.
- Assist front line bankers with issue that they were not able to resolve for the customer.
- Refunding fees, stop payments, loan issues and submit research.
- Taking over the calls for frontline bankers when customer request to speak with supervisor.
- Assist Consumer Spanish customers on their account issues.
- Sale banking product to our customers.
- Peer coaching for new hire in business escalation.
- Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Conducted investigations and took appropriate actions to resolve customers concerns.
- Compiled and submitted regular reports to update senior management on operations and progress.
Education
High School Diploma -
Eagle Pass High School
01.1997
Currently Studying For CAMS Certification. -
ACAMS
Skills
- Fluent in Spanish
- Critical thinking
- Strong oral and written communication skills
- Training & Development
- Able to work independently or in a team environment
- Knowledge of banking products, procedures and services
- Problem resolution
- Excellent analytical ability
Additional Information
System Knowledge
- Word
- Excel
- Powerpoint
- Outlook
- Citrix
- Lexis Nexis
- Mainframe
- Database Desktop Tool
- Internet Explorer
Timeline
Financial Crimes-KYC Operations Analyst
Citibank
01.2022 - Current
Client Data Specialist IV
Chase Bank
01.2018 - 01.2022
KYC Specialist
JPMorgan Chase
10.2013 - 10.2017
Business Branch Operations Support Analyst I
JPMorgan Chase
10.2011 - 10.2013
Operations Specialist
JPMorgan Chase
01.2010 - 10.2011
Management Resolution Group
Washington Mutual
02.2006 - 01.2010
High School Diploma -
Eagle Pass High School
Currently Studying For CAMS Certification. -
ACAMS
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