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Detailed oriented client focused critical thinker with over 16 years of providing excellent client management within the Healthcare Insurance field providing risk adjustment and quality. Fostering positive relationships with internal and external clients by building meaningful relationships, commitment to team, individual goals. Analyzing risk, troubleshooting problems, maintaining member relations, retention of client accounts, conflict resolution. Documenting data into client’s account of outcome of inquiries. Identifying risk for improvement within client accounts and implementing change to improve the process while maintaining client relations across departments. Ability to handle a high volume of inbound and outbound calls. Speak clearly and persuasively in both positive and negative situations. Resolving escalations, client concerns for both internal and external clients while building and maintaining a trusting relationship. Strong collaborator and individual worker. Compliant with HIPAA and all government regulations.

I have had over 15 years of administrative experience that has allowed me to build trust with clients, work effectively and efficiently with timelines, while helping to encourage a strong ethic with those around me.

An empathatic and experienced professional with 7+ years in sales, verifications, business development, and semi-technical support. Skilled in building genuine connections, understanding client needs, and delivering tailored solutions. Proven track record of exceeding sales targets, driving revenue growth, and fostering long-term relationships. Strong in communication, negotiation, and problem-solving. Committed to exceptional customer service and adaptable to diverse environments.

Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, dedicated, hardworking and known for consistent stellar performance against sales goals and customer service expectations.

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