Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Claudia McBenttes

Fullerton,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Genius Admin

Apple
Newport Beach, CA
03.2020 - Current
  • Provide insightful advice and hands-on technical support to customers throughout the repair process.
  • Coordinate customer pickup process for completed repairs, verifying successful repairs and managing case notes.
  • Manage end-of-month and new-month paperwork, CRU paperwork, and document storage.
  • Collaborate with the Operations team to manage and track service repair inventory.

ISE Lead

Apple
Newport Beach, CA
07.2023 - 12.2023
  • Drive sales awareness and customer engagement by effectively communicating Apple's value proposition for business.
  • Identify obstacles and implement strategic adjustments to maintain a positive team member journey.
  • De-escalate conflicts among customers and colleagues, ensuring elevated operational support for the internal team.
  • Energize and align store employees with store goals and vision, adapting to constantly evolving company priorities.

Operations Specialist

Apple
Newport Beach, CA
06.2019 - 03.2020
  • Complete inventory receiving, counting, returning, and running tasks in compliance with Retail Inventory processes.
  • Effectively communicate with peers about the status of assigned inventory tasks, promoting understanding and awareness of inventory performance among all store staff.

Specialist

Apple
Newport Beach, CA
10.2018 - 06.2019
  • Uncover customers’ needs and provide enlightening solutions as the first point of contact in the store.
  • Guide customers in advising, selling, and setting up their new products.

Aquatics Supervisor

Knott's Soak City
Buena Park, CA
06.2016 - 09.2018
  • Set safety standards and trained staff to manage aquatic and non-aquatic emergencies.
  • Ensure compliance with California Labor Code 512 by providing breaks and lunches appropriately to all associates.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
01-2027

Skills

  • Workflow Optimization
  • Client Relationship Building
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Self Motivation
  • Problem-solving aptitude
  • Operational Reporting
  • Project Coordination

Volunteer Experience

  • Volunteer Champion, Apple, Newport Beach, CA, 05/01/21- 01/01/23. A volunteer champion plans, executes, and attending, and attends volunteer events. A volunteer champion motivates team to take time outside of their regular day, to give back to the community around them. I take feedback from my store team, and work with them to create volunteer events around issues and causes they are passionate about.
  • Lead walker, Leaps and Bounds, Norco, CA, 06/01/20-01/01/22. The Leader is the one to be primarily responsible for the horse before, during and after class (i.e. catch the horse, prepare it for class, maintain safe spacing in the arena and elsewhere, assist the rider during class while maintaining control of the horse, and release the horse when class is over.
  • Side walker, Taras chance, Fullerton, CA, 09/01/18-12/01/19. The Side Walkers supports the rider during grooming, riding, mounting and dismounting and help the rider guide their horse in following directions of the instructor as necessary.

Languages

English
Native/ Bilingual

Timeline

ISE Lead

Apple
07.2023 - 12.2023

Genius Admin

Apple
03.2020 - Current

Operations Specialist

Apple
06.2019 - 03.2020

Specialist

Apple
10.2018 - 06.2019

Aquatics Supervisor

Knott's Soak City
06.2016 - 09.2018

Bachelor of Science - Psychology

Southern New Hampshire University
Claudia McBenttes