Claudia Medina
Silver Spring,MD
Summary
Reliable Sales person devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling technology needs. Knowledgeable and dedicated customer service professional with extensive experience in Wireless industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Retail-customer-service-representative
American Wireless
Washington, DC, DC
06.2017 - Current
- Overcame objections by asking lifestyle questions and creating value for customers.
- Protected products from damage by using proper packaging and bagging techniques.
- Personalized approaches and package offerings based on customer stated desires to more effectively target sales pitches.
- Attended to customer complaints and processed product return or replacement requests.
Customer Service Associate
Best Wireless
Wheaton, MD
08.2015 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Sales Associate
Us Wireless
Silver Spring, MD
06.2012 - 07.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
LG Wireless
Laurel, MD
08.2010 - 05.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Associate Degree In Medical Assisting - Health Aide
Medtech College
Silver Spring11.2015
Comercial Secretary - Administrative Assistance And Secretarial Science
Centro Oxford High School
San Salvador11.1993
Skills
- Loss Prevention Goals Monitoring
- Suggestive Selling
- Store Operations
- Customer Account Review
- Good Communication Skills
- Merchandising Selection
- Monetary Transactions
- POS Software
- Product Promotion
- Persuasive Tactics
- Product Sorting
- Item Lookup
- Customer Relations
- Microsoft Office
- Store Maintenance
- Customer Engagement
- Customer Complaint Solutions
- Excellent Written and Oral Communication
- Special Requests
- Facility Sanitation
- Investigating Discrepancies
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Order and Refund Processing
- Cultural Awareness
- Invoice Preparation and Processing
- Investigate Claims
- Understanding Customer Needs
- Sales Report Generation
- Complex Product Knowledge
- Trained in Salesforce
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I can do all things through Him who strengthens me.”Feb 1, 2019
St. Paul Apostle
Timeline
Retail-customer-service-representative
American Wireless
06.2017 - Current
Customer Service Associate
Best Wireless
08.2015 - Current
Sales Associate
Us Wireless
06.2012 - 07.2013
Sales Associate
LG Wireless
08.2010 - 05.2011
Associate Degree In Medical Assisting - Health Aide
Medtech College
Comercial Secretary - Administrative Assistance And Secretarial Science
Centro Oxford High School
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