Claudia Megna
McKinney,TX
Summary
Dynamic and results-driven professional with extensive experience as a director, excelling in enrollment management and bilingual customer service. Proven ability to enhance regulatory compliance and foster continuous improvement, ensuring a nurturing environment for children while maintaining a professional demeanor. Self-motivated leader dedicated to achieving organizational goals.
Overview
30
30
years of professional experience
Work History
Caretaker
Always with You Homecare
11.2022 - 01.2026
- Led operations for special needs services company
- Provided personal care and assistance with daily living activities.
- Administered medication and monitored patient health conditions.
- Maintained a clean and safe environment for clients.
Daycare Director
Self-Employed
11.2011 - 06.2016
- Managed all daycare operations, ensuring a safe and nurturing environment for children.
- Obtained CPR certification to enhance emergency preparedness in childcare settings.
- Maintained registration as daycare provider in Texas, complying with state regulations and standards.
Daycare Director
Grace Daycare
McKinney, USA
01.2009 - 09.2010
- Direct and teach children ages 1 to 4 in person and manage documentation responsibilities.
- Instructed young children in Spanish language fundamentals through interactive sessions.
- Developed engaging curriculum for diverse age groups and learning styles.
- Supervised daily operations and staff to ensure compliance with regulations.
- Fostered a safe and nurturing environment for children to thrive.
Customer Assistance Representative
CarMax
Irvine, USA
11.2005 - 03.2006
- Utilized bilingual skills to facilitate communication between English and Spanish-speaking customers
- Greeting customers and providing information
- Acted as communication center for the store, fielding calls and paging customers to enhance customer experience.
- Managed customer waiting list, streamlining service delivery and reducing wait times
- Prepared showroom for business each morning, ensuring organized and welcoming environment for customers
- Assigning Inventory Associates to prep the newly sold vehicles
- Modify and print reports, controlling the distribution of test drive tags
- Assist in job fairs and overlook the "Kid's Only" playroom.
Preschool Director
Primrose School
Duluth, USA
02.2001 - 05.2002
- Director interfacing with the parents
- Managed enrollment processes to ensure optimal student-to-teacher ratios, enhancing individualized attention for each child.
- Developed weekly lesson plans and monthly summaries to communicate children's activities and accomplishments to parents
- Completed daily sheets to monitor children's eating habits and diaper changes, ensuring proper care and attention
- Completed accident reports promptly
- Cleaning toys daily and any other necessary sanitation of the school environment
- Fill in for other teachers as necessary
Assistant Teacher/Housekeeper
Creme De La Creme School
Norcross, USA
04.2000 - 01.2001
- Assisted teachers in executing lesson plans to support student engagement.
- Supported diverse classrooms to foster improved student learning outcomes.
- Maintained cleanliness in classrooms and common areas to promote a healthy learning environment.
Receptionist
Exito
Cali, Colombia
04.1996 - 02.1998
- Handled customer service phone inquiries to facilitate timely and effective resolution of client concerns.
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained the calendar for management.
- Answered incoming calls and directed inquiries to appropriate departments.
Education
High school graduate - General
Merced High School
Cali, Colombia05-1991
Skills
- Enrollment management
- Regulatory compliance
- Documentation management
- Client relationship management
- Continuous improvement
- Adaptability and flexibility
- Goal setting
- Self motivated
- Professional demeanor
- Compassionate communication
References
Will be furnished upon request
Timeline
Caretaker
Always with You Homecare
11.2022 - 01.2026
Daycare Director
Self-Employed
11.2011 - 06.2016
Daycare Director
Grace Daycare
01.2009 - 09.2010
Customer Assistance Representative
CarMax
11.2005 - 03.2006
Preschool Director
Primrose School
02.2001 - 05.2002
Assistant Teacher/Housekeeper
Creme De La Creme School
04.2000 - 01.2001
Receptionist
Exito
04.1996 - 02.1998
High school graduate - General
Merced High School