Summary
Overview
Work History
Education
Certification
Clinical Rotations
Languages
volunteer experience
Timeline
Generic

Claudia Mena

Garland,TX

Summary

I am a highly dedicated graduate nurse who is detail-orientated when providing patient care. I am hardworking and driven to provide a high level of care and patient assistance. My goal is to bring my acquired knowledge that I will be able to apply with my soon-to-be-acquired RN BSN degree. I am a great team player and have experience working in teams in my previous jobs where I excelled. I am a dependable candidate for managing multiple priorities with a positive and compassionate attitude. I am passionate about providing education to both the patient and the family to be able to obtain optimal outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Care Representative

State Farm
06.2014 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.

Post Closing Specialist

Bank Of America
07.2009 - 12.2013
  • Streamlined post-closing processes by implementing efficient document management strategies.
  • Enhanced customer satisfaction by providing timely and accurate loan closing documentation.
  • Collaborated with various departments to ensure all necessary documents were obtained for successful loan closings.
  • Reduced errors in loan documents by conducting thorough reviews prior to submission.

Waitress

Sonic Drive In
08.2006 - 07.2009
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Bachelor of Science - Nursing

West Coast University
Richardson, Tx
03.2024

Bachelor of Science - Nursing

Texas Woman's University
Denton, TX

Associate of Science -

Richland College
Dallas, TX
12.2013

Certification

RN

Registered Nurse

Expected March 2024

License Pending

Basic Life Support (BLS)

Certified by American Heart Association

Expires March 2024


Clinical Rotations

Med/Surg I-Renaissance Park Multi Care Center
Mental Health- Methodist Richardson Medical Center
Med/Surg II-Select Specialty Hospital-Baylor University Medical Center
Obstetrics-The University of Texas Southwestern Medical Center
Pediatrics- Cooks Children's Hospital
Public Health- Mission Arlington
Advanced Med/Surg- Crescent Medical Center
Preceptorship- Texas Health Arlington Memorial Hospital

Languages

Spanish
Native or Bilingual

volunteer experience

Feed My Starving Children  Richardson, TX                                                               

August 2023 

  • We packaged food for families that lived in poverty all over the world. We all had different jobs so we could fill bags that had to be closed and packaged in boxes so they could be sent out to places that needed food.


Friends Place Adult Day Services  Richardson, TX                                        

October 2022 

  • I would assist the older adults who attended the daycare while they performed their daily activities. I would converse with them and do the activities they did so I could assist if they got lost or did not know what to do. A lot of people suffered from Dementia or Alzheimer's so being patient and understanding was important with these older adults.

Timeline

Customer Care Representative

State Farm
06.2014 - Current

Post Closing Specialist

Bank Of America
07.2009 - 12.2013

Waitress

Sonic Drive In
08.2006 - 07.2009

Bachelor of Science - Nursing

West Coast University

Bachelor of Science - Nursing

Texas Woman's University

Associate of Science -

Richland College
Claudia Mena