CLAUDIA M. NORVANI
Hollywood,USA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Bloomingdales 59th Lex
Bloomingdales
03.2015 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Lead Server
Rosalia, Inc
01.2008 - 02.2015
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Office Manager
Locks Around the Clock, LLC
01.2008 - 01.2015
- Phone Operator.
- Payroll.
- QuickBooks.
- Accounting Filing.
Hostess, Office Assistant
Prezzo, Inc
01.2005 - 01.2008
- Hostess.
- Phone Operator.
- Office Assistant & Payroll.
Office Assistant Manager
Tamirson, Inc
01.2003 - 01.2005
- Hostess.
- Phone Operator.
- Office Management, QuickBooks and Payroll.
Customer Help Center, Front End, Receiving
Wal-Mart, Inc
01.2000 - 01.2002
- Front End.
- Phone Operator.
- Customer Service & Translator.
Education
General Studies -
Miami Dade Community College
Miami, Florida01.2004
Facultad de Arquitectura, Urbanismo y Artes -
Universidad Nacional de Ingenieria
01.2000
High School Diploma -
North Carolina State of Board of Community Colleges
Charlotte, North Carolina01.2000
Skills
- Problem Solving
- Decision Making
- Customer Service
- Detail-oriented
- Organizational Skills
- Task prioritization
- Multi-tasking
- Accuracy
- Ability to work under pressure
- Time Management
- Listening Skills
- Empathy
- Courtesy
- Discretion
- Confidentiality
Languages
English
Timeline
Bloomingdales 59th Lex
Bloomingdales
03.2015 - Current
Lead Server
Rosalia, Inc
01.2008 - 02.2015
Office Manager
Locks Around the Clock, LLC
01.2008 - 01.2015
Hostess, Office Assistant
Prezzo, Inc
01.2005 - 01.2008
Office Assistant Manager
Tamirson, Inc
01.2003 - 01.2005
Customer Help Center, Front End, Receiving
Wal-Mart, Inc
01.2000 - 01.2002
Facultad de Arquitectura, Urbanismo y Artes -
Universidad Nacional de Ingenieria
High School Diploma -
North Carolina State of Board of Community Colleges
General Studies -
Miami Dade Community College
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