Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Claudia Monroy

Waco,TX

Summary

Dynamic sales professional with extensive experience at Total Wireless, excelling in customer service and relationship building. Proven track record in training teams and enhancing customer satisfaction. Skilled in interpersonal communication and curriculum development, fostering growth in diverse environments. Committed to achieving exceptional outcomes through effective collaboration and innovative solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Representative

Total Wireless
08.2025 - Current

Assist Customers with Wirelss services, take payments and answer phones

Metro By T-mobile

Store Manager
10.2022 - 08.2025

Assist with customer needs, answer questions about wireless service,supervise representatives and train them.

Infant and Toddler Teacher

EOAC Early Headstart
01.2011 - 10.2023
  • Developed and implemented age-appropriate curriculum fostering cognitive and emotional development in infants and toddlers.
  • Collaborated with families to create individualized care plans, enhancing child growth and learning outcomes.
  • Monitored developmental milestones, ensuring timely interventions for children with special needs or delays.
  • Led classroom activities promoting social skills and teamwork among young children through play-based learning.

Education

High School Diploma -

University High School
Waco, TX
05-1993

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills

Certification

Child Development Associate Credential


Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Total Wireless
08.2025 - Current

Metro By T-mobile

Store Manager
10.2022 - 08.2025

Infant and Toddler Teacher

EOAC Early Headstart
01.2011 - 10.2023

High School Diploma -

University High School
Claudia Monroy