Claudia Montelongo
Highlands,Harris
Summary
Results-oriented and customer-focused Benefits Specialist with extensive experience in group insurance. Excited to leverage 2 yeard of experience and expertise to support the Life, Disability, and Supplemental Health sales teams at Cigna. Committed to managing relationships, resolving issues, and driving profitable revenue growth while ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Senior Benefits Specialist
Temp Agency
08.2022 - 04.2024
- Provided excellent service to assigned book of business, responding to inquiries, resolving issues, and working across the organization to provide solutions.
- Managed the renewal process for assigned book of business, ensuring seamless transitions and maintaining customer satisfaction.
- Assisted Regional Account Manager and/or Regional Implementation team as needed, contributing to overall success.
- Managed the annual open enrollment process including communication of available coverage options.
Benefits Specialist
Temp Agency
08.2022 - 04.2024
- Processes Requests for Proposal (RFPs), ensuring adherence to service level requirements and timely completion.
- Collaborates with Sales Executives to create and deliver formal proposal and sales materials, supporting business development efforts.
- Implements New Sold Cases in the under 500 employee segment, including underwriting submission, contract review, delivery facilitation, and follow-up communication.
- Coordinates open enrollment activities including meetings and communication campaigns.
Education
High School Diploma -
GED Testing Services
Houston, TX08.2022
Skills
- Four to six years of group insurance experience, demonstrating expertise in the field
- Life and Health Insurance license, ensuring compliance and proficiency in insurance regulations
- Sales and mathematics aptitude, facilitating effective communication and analysis
- Proficiency in reading and presenting contract provisions, ensuring understanding and clarity
- Strong internal and external customer service skills, fostering positive relationships and customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Senior Benefits Specialist
Temp Agency
08.2022 - 04.2024
Benefits Specialist
Temp Agency
08.2022 - 04.2024
High School Diploma -
GED Testing Services