Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Hodgkin

Casco

Summary

I am seeking a new development in my career that will elevate me to new levels. I strive for excellence in customer service, achieving results, and making an impact not only with customers, but also with teammates and within the company. I enjoy bringing new ideas to the table and providing insight into what I am doing each day. I provide quality work without missing the mark on customer service.

Overview

11
11
years of professional experience

Work History

Senior Benefits Specialist

Unum
03.2020 - 02.2025
  • Analyze and review claims
  • Assess risk management
  • Adjudicate proper decisions based on policy and benefits
  • Review and annotate medical records
  • Make accurate and timely payments
  • Provide customer service to insured's
  • Provide team support
  • Mentor new employees
  • Provide floater role support
  • Had the opportunity to pilot a new way of working and helped lead the department into changing into a new business model

Customer Service Representative

Anthem Blue Cross BlueShield
01.2017 - 03.2020
  • Provide customer service to inbound member calls
  • Process insurance claims accurately and efficiently
  • Provide support to clerks

House Cleaner

Green Clean Maine
02.2014 - 01.2017
  • Clean residential homes and commercial businesses
  • Supervise a team of cleaners
  • Provide feedback to team as needed
  • Support inventory control at home base office
  • Quality control checks and fix mistakes as required

Education

Associate's degree - Business Administration

Southern New Hampshire University
Manchester, NH
12.2019

Skills

  • Team management
  • Benefits Administration
  • Microsoft Excel
  • Insurance Verification
  • Medical Records
  • Cold Calling
  • Supervising Experience
  • HIPAA
  • ICD-10
  • Customer service
  • Documentation review
  • Typing
  • Microsoft Office
  • Phone triage

Timeline

Senior Benefits Specialist

Unum
03.2020 - 02.2025

Customer Service Representative

Anthem Blue Cross BlueShield
01.2017 - 03.2020

House Cleaner

Green Clean Maine
02.2014 - 01.2017

Associate's degree - Business Administration

Southern New Hampshire University
Sabrina Hodgkin