Sabrina Hodgkin
Casco
Summary
I am seeking a new development in my career that will elevate me to new levels. I strive for excellence in customer service, achieving results, and making an impact not only with customers, but also with teammates and within the company. I enjoy bringing new ideas to the table and providing insight into what I am doing each day. I provide quality work without missing the mark on customer service.
Overview
11
11
years of professional experience
Work History
Senior Benefits Specialist
Unum
03.2020 - 02.2025
- Analyze and review claims
- Assess risk management
- Adjudicate proper decisions based on policy and benefits
- Review and annotate medical records
- Make accurate and timely payments
- Provide customer service to insured's
- Provide team support
- Mentor new employees
- Provide floater role support
- Had the opportunity to pilot a new way of working and helped lead the department into changing into a new business model
Customer Service Representative
Anthem Blue Cross BlueShield
01.2017 - 03.2020
- Provide customer service to inbound member calls
- Process insurance claims accurately and efficiently
- Provide support to clerks
House Cleaner
Green Clean Maine
02.2014 - 01.2017
- Clean residential homes and commercial businesses
- Supervise a team of cleaners
- Provide feedback to team as needed
- Support inventory control at home base office
- Quality control checks and fix mistakes as required
Education
Associate's degree - Business Administration
Southern New Hampshire University
Manchester, NH12.2019
Skills
- Team management
- Benefits Administration
- Microsoft Excel
- Insurance Verification
- Medical Records
- Cold Calling
- Supervising Experience
- HIPAA
- ICD-10
- Customer service
- Documentation review
- Typing
- Microsoft Office
- Phone triage
Timeline
Senior Benefits Specialist
Unum
03.2020 - 02.2025
Customer Service Representative
Anthem Blue Cross BlueShield
01.2017 - 03.2020
House Cleaner
Green Clean Maine
02.2014 - 01.2017
Associate's degree - Business Administration
Southern New Hampshire University
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