Claudia Montoya
Los Angeles,CA
Summary
Results-driven sales professional with expertise in customer service, relationship building, and business development. Proven ability to drive sales growth and enhance customer engagement through effective communication and proactive lead management.
Overview
3
3
years of professional experience
Work History
Sales and Business Development Professional
Hyundai
02.2025 - Current
- Developed and maintained relationships with key clients to drive sales growth.
- Generate and manage an average of 90–100 customer appointments monthly through proactive lead follow-up, relationship building, and customer engagement strategies.
- Provide customers with vehicle pricing, payment estimates, promotional offers, financing information, and inventory availability to support purchasing decisions and increase appointment conversions.
- Develop and manage marketing campaigns and promotional advertisements designed to generate leads, increase customer inquiries, and drive showroom traffic.
- Handle a high volume of inbound and outbound communications through phone, email, text messaging, and online lead platforms.
- Collaborate with sales consultants and management to execute sales and marketing initiatives that support dealership growth and revenue goals.
Sales and Business Development Professional
Nissan
01.2024 - 02.2025
- Managed inbound and outbound customer inquiries while maintaining accurate records and communication histories within CRM systems.
- Qualified sales leads and scheduled appointments for prospective customers, contributing to dealership sales objectives.
- Conducted consistent follow-up with customers to increase appointment attendance and improve customer engagement.
- Collaborated closely with sales consultants to create a seamless customer experience from initial inquiry through vehicle purchase.
- Contributed to dealership revenue growth through effective lead management, relationship building, and customer service.
Installer Helper
Environments Plus
09.2023 - 12.2023
- Assemble and install office and educational furniture according to project specifications and design plans.
- Load, unload, transport, and position furniture while ensuring workplace safety and efficiency.
- Conduct quality inspections to verify proper installation and customer satisfaction.
- Collaborate with project teams to complete installations on schedule and within project requirements.
Program Manager
Creative Brain Learning and Musicstar
05.2023 - 09.2023
- Taught and managed a classroom of 20 elementary school students for 8-10 hours per day.
- Prepared daily lesson plans for multiple subjects such as: English, science, robotics, mathematics, and art.
- Coordinated weekly meetings with staff to implement instructional plans and educational approaches to enhance student learning and collaborated effectively with parents to increase student performance.
- Assessed student progress and provided constructive feedback, enabling students to make continuous improvements.
- Created games and cooperation-based projects to help students learn, get to know other students, and work well in team settings.
- Developed and implemented program curricula to enhance student engagement and learning outcomes.
Education
BBA - Finance
California State University, Sacramento
Sacramento, CA05-2024
Skills
- Team Collaboration
- Communication
- Bilingual (English & Spanish)
- Problem Solving
- Customer Service
- Relationship Building
- Business Development
- Sales Support
Timeline
Sales and Business Development Professional
Hyundai
02.2025 - Current
Sales and Business Development Professional
Nissan
01.2024 - 02.2025
Installer Helper
Environments Plus
09.2023 - 12.2023
Program Manager
Creative Brain Learning and Musicstar
05.2023 - 09.2023
BBA - Finance
California State University, Sacramento