Claudia Munoz
Orlando,FL
Summary
Dynamic and dedicated professional with extensive retail experience. Proven ability in customer service and efficient order handling, complemented by fluency in Spanish. Recognized for maintaining high service levels, fostering strong customer relationships and team collaboration.
Overview
23
23
years of professional experience
Work History
Inventory and Salon Assistant ( Part-time)
Nona Platinum Salon & Spa
07.2017 - 09.2024
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Created attractive displays to promote salon services and products.
- Offered exceptional service and support to walk-in and scheduled customers.
- Responsible for tracking product use and merchandise upkeep..
Photo Specialist/Lead Cashier (Part-time)
Walgreen's Drug Store
04.2007 - 09.2016
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained stock to meet expected customer demand.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
Sales Associate/Front End Cashier (Part-time)
Nike Factory Outlet
04.2003 - 02.2007
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Instructional Teacher, Orange County Public School
Orange County Public School District
09.2002 - Current
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Master of Science - Multicultural- Bilingual Education
St. John's University
Jamaica, NY06-2002
Bachelor of Science - Secondary Education
Hunter College of The City University of New York
New York, NY06-1998
Skills
- Fluent in Spanish
- Professional attitude
- Customer Service
- Retail operations assistance
- Efficient order handling
- Extensive retail experience
Timeline
Inventory and Salon Assistant ( Part-time)
Nona Platinum Salon & Spa
07.2017 - 09.2024
Photo Specialist/Lead Cashier (Part-time)
Walgreen's Drug Store
04.2007 - 09.2016
Sales Associate/Front End Cashier (Part-time)
Nike Factory Outlet
04.2003 - 02.2007
Instructional Teacher, Orange County Public School
Orange County Public School District
09.2002 - Current
Master of Science - Multicultural- Bilingual Education
St. John's University
Bachelor of Science - Secondary Education
Hunter College of The City University of New York
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