Dedicated and responsible professional with proven skills in group management, behavior modification, and individualized support. Comfortable working with kids of different skill levels to promote learning and boost educational success.
Overview
20
20
years of professional experience
Work History
Store Manager, Part Time Barista
Mugs Coffee
Charlotte, NC
04.2011 - Current
Collaborate with other baristas within the organization to coordinate activities that would benefit the overall process and timing, according to business objectives.
Update Menu Board every season and business website.
Resolve customer complaints in a polite and professional manner.
Monitor stock levels of supplies needed for operation and coordinate restock with suppliers.
Develop training materials for new employees.
Performed administrative tasks such as payroll processing, employee scheduling, budgeting, tracking expenses and paying taxes.
Marketing Account Coordinator
Grupo El Rosado
Guayaquil, Ecuador
01.2005 - 08.2010
Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services while working at Ferrisariato, a hardware retail store.
Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
Organized promotional events with suppliers and coordinated activities.
Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
Education
MBA
Universidad De Vina Del Mar ONLINE
Vina Del Mar, Chile
12-2011
ELS Language Centers
Charlotte, NC
06-2011
Economy And Marketing
ESPOL
Guayaquil, Ecuador
07-2004
High School Diploma -
Maria Auxiliadora Catholic Private School
Guayaquil, Ecuador
12-1999
Skills
Organized
Responsible
Proactive
Team Player
Fluent in Spanish
Affiliations
As a full time mom of two boys and a wife of a small business owner, I manage to get my kids into social events and extracurricular activities. I have to shop and deliver supplies, also I work part time as a Barista at our family business. And I get to bake at night some of our favorite baked goods. I love to bake and take care of my indoor plants.