Claudia Murillo Bernal

Supervised daily store operations and ensured smooth shift performances.

Led and Supported team members, including training and delegating tasks.

Oversaw cash handling, ensured register accuracy and deposits.

Maintained store cleanliness and compliance with store and casino policies maintaining a Four-Diamond-rated property.

• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Trained new hires on customer service protocols and nightly duties.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Maintained positive customer relations by addressing problems head on and implementing successful corrective actions.
• Restocked inventory on shelves by unpacking back room boxes and filling empty space on shelves with appropriate items.
• Kept facility clean, neat and organized to give areas professional and fresh appeal.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Delivered prompt,professional service to guest.

Took orders, upsold items, and ensured customer satisfaction.

Processed payments accurately.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Discussed programs policies and practices to families and visitors.
• Assumed 'Lead Instructor' responsibilities in their absence; Including but not limited to: Billing, account creation, account management, customer service, etc.

• Helped patients complete necessary medical forms and documentation.
• Scheduled, rescheduled and canceled appointments for dental patients.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Greeted visitors and patients to determine needs, check appointments and direct accordingly.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Obtained payments from patients and scanned identification and insurance cards.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office bookkeeping with insurance billing and patient payments.

• Evaluating employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Delivered superior training and leader ship to team to boost performance and help team members achieve performance targets.
• Oversaw talented team by actively communicating daily goals, remedying issues and delivering positive feedback.
• Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.