Claudia Muro
Uhaul
Thornton,CO
8
years of professional experience
Detail-oriented individual with a background in customer service and team collaboration. Skilled in managing reservations and training staff, committed to delivering exceptional customer experiences and improving operational efficiency.
Work History
Reservation Manager
1 Year 5 Months- Managed customer reservations through online and phone systems, ensuring accuracy and efficiency.
- Resolved customer inquiries and issues promptly, improving overall service quality.
- Collaborated with team members to streamline booking processes and enhance customer satisfaction.
- Trained new staff on reservation software and company policies to ensure seamless operations.
- Managed customer inquiries through chat and email, ensuring timely and accurate responses.
- Utilized CRM software to track sales leads and customer interactions effectively.
Head Cashier
2 Years 2 Months- Trained and mentored new cashiers on operational standards and customer service protocols.
- Implemented process improvements that streamlined checkout operations, enhancing customer experience.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Supervised daily cash handling procedures to ensure accuracy and efficiency.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
Cross Trainer
4 Years 5 Months- Trained and mentored new team members on operational procedures and customer service standards.
- Streamlined food preparation processes to enhance efficiency during peak hours.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Collaborated with management to implement new menu items, improving customer satisfaction.
- Implemented efficient cash handling procedures, reducing errors and improving processing times.
Education
High School Diploma
Esthetician - Esthetics
Skills
Reservation software
Telephone reservations
Staff training
Online booking systems
Time management
Customer communication
CRM management
Customer service support
Phone etiquette
Attention to detail
Team collaboration
Positive attitude
Timeline
Reservation Manager
Uhaul
04.2025 - CurrentRead More
Head Cashier
Sprouts Farmer Market
02.2024 - 04.2026Read More
Cross Trainer
Shake Shack
01.2019 - 06.2023Read More
Emily Griffith High School
High School Diploma
Read More
Emily Griffith Technical College
Esthetician from Esthetics
Read More